Bay Cove Human Services' mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.
Bay Cove Human Services is committed to ensuring the representation and participation of candidates from diverse backgrounds and experiences. We encourage all qualified individuals, particularly those from historically marginalized groups, to apply.
Job Summary:
The Floating Safety Monitor flexibly meets short-term needs due to the absence of regular staff and/or unexpected occurrences, promoting a safe and inclusive environment. supporting our agency's mission, and addressing internal and external community concerns in a proactive and professional manner.
This is a non-exempt position.
Essential Functions of Position:
Flexibly respond to changing conditions due to gaps in safety coverage and/or unanticipated events at one of many service and administrative sites by providing safety monitor services on a short term basis at the direction of the Director of Safety and Security
Monitor and support the wellbeing of individuals and families receiving services, agency staff and community members
Assist in providing access to agency service settings and providers, and ensure that those who access them have a legitimate reason for doing so
Assist those in agency settings to easily locate and arrive at their intended destinations
Move throughout and monitor conditions in the locations where services and administrative support are provided, on a regular and frequent basis
Communicate with agency staff regarding routine and emergent activities in the setting in a professional manner and respond promptly and satisfactorily
Document routine and unexpected events in a format provided by the agency
Collaborate with staff to address safety concerns and effectively address them as part of a team
As needed, assist in supporting individuals who would benefit from intervention including de-escalation and other approaches to ensure the safety and wellbeing of all involved
Coordinate with public safety services as needed, assisting them in attending to situations for which their assistance has been requested
Maintain and model professional relationships and boundaries with those receiving services
Serve as a community diplomate and represents Bay Cove Human Services as a good neighbor and responsive community partner
Build relationships with neighboring businesses to assist with conflict resolution, as needed.
Qualifications:
High school diploma or GED
Experience working with vulnerable populations
Experience with de-escalation techniques or crisis interventions preferred
Physical Qualifications:
Must frequently lift/or move up to 25 pounds
Specific visual abilities required include close vision and peripheral vision
Regularly required to stand, walk and talk and hear
Occasionally required to sit, stoop, kneel, crouch, or crawl and assist with operating the wheelchair lift.
Dress Code:
Employees will be provided with clothing to identify them as security. Garments to be provided include short sleeve collared shirt, and long sleeve dress shirt. A winter jacket and raincoat will be provided and need to be returned at the end of the shift. Employees are required to wear tan colored khaki pants and proper shoes.
This job description is intended only to provide general guidance. It is understood that the position may evolve over time, and that additional or different duties may be added at the management's discretion. It is the policy of Bay Cove Human Services, Inc., to review and update job descriptions annually; however, updates or revisions may occur within a given year as indicated.
