Job Description:

The Business Support Specialist is an experienced liaison responsible for supporting all internal & external customers throughout all areas of our diverse multifaceted business. In addition to providing excellent customer support, this position features a wide range of responsibilities including: maintaining and processing accurate customer data, order management, growth and sales team support, program & sales analytics, customer relations, and business communications. The Business Support Specialist is an integral team member working within a fast-paced work environment in conjunction with Sales, Marketing, Manufacturing, onsite departments, and other company locations.

Responsibilities: (May perform other duties and responsibilities, as assigned).

·         Provides multi-functional account support for all TVM, GPM, Majic & Shurline customers: $1K - $40M sales

·         Order Management including: Purchase Order & Pricing review, Order Entry, Inventory coordination with Production & Inventory Control Department, and Warehouse/Shipping overview

·         Provide guidance, problem solving, issue resolution, and alternative action recommendations for Customers, Sales Team, TVM Departments and Corporate locations

·         Coordinate and execute Marketing and Paint Strategy Team plans, Product set-up, program rollout, customer communications, product knowledge, and system updates

·         Communicate new/changed information related to customer accounts, programs, systems, products, procedures, etc. to all Sales Team (including field), Marketing, and Accounting

·         Analytics: Create, maintain, and provide ongoing data mining, sales reports, program tracking, inventory reports, and account reconciliations for Customer Accounts, Sales Team, Marketing, and Accounting

·         Management, Review, and Execution of Growth, Equipment, and Sales Contracts

·         Ongoing system management, system program coordination, updates, & implementation; Numerous Customer and 3 Party Portals, TV Corporate systems, TVM systems, TVM programs

·         Managing daily inbound call volume within the department; customers, consumers, business partners, etc.

·         Acquisition and New Customer Onboarding

·         Review and maintain individually assigned accounts to ensure effective, pro-active workflow management

·         Encourage and promote knowledge exchange sessions with other departments throughout TVM/TV

·         Maintain, Monitor & Review SOP’s

·         Engage in ongoing cross-training within department to capture program and handling changes in a timely manner.

·         Other duties as assigned by management

Education & Experience:

·         High School Diploma

·         3-5 years of experience in Business Support, Customer Support, Account Management, or similar field; Manufacturing experience preferred

·         Intermediate or Advanced level experience in Excel, Cube, Power BI, and Adobe Pro

·         Professional written and verbal communication skills

·         Must be able to work independently and adapt quickly to change within a team environment

·         Willingness to learn; Additional skill set training or classes may be needed

·         Strong organizational skills

·         Bi-lingual Preferred

Licenses & Certifications: N/A

Physical Requirements

·         Hearing, Seeing, Sitting, Talking, Typing, Walking, Standing, Stairs, Balancing, Crouching, Kneeling, Lifting, Pulling, Pushing, Reaching, Repetitive Motion, Stooping, Visual Acuity

Work Environment: Mainly climate-controlled office environment within a large manufacturing and shipping facility.  Department hours are on a monthly rotational department schedule: Monday – Friday.  Additional details available. Hours are subject to change.

Travel: Travel may vary in length and duration.

Manufacturing

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