The Jr. Business Analyst is responsible for understanding end-to-end business processes and will have the functional capabilities to troubleshoot Tier 1 types of issues and system fixes. The Jr. Business Analyst manages tickets and is the first source point for communicating, updating documents, and training materials. Empower JD Edwards users through creating robust, scalable, and comprehensive training program development and maintenance.
Areas of Accountabilities
JDE Training and User Onboarding
Collaborate with consultant to build self-service training modules to identify missing training documentation
Create training documentation in adherence to JDE Training Standard
Communicate new training availability to all stakeholders and aide in onboarding processes
Facilitate JDE tests, approve user access, and notify users of additional training requirements
Identify knowledge gaps and create training as needed
Identify modules that will require changes in the LMS for new JDE functionality and enhancements and update documentation of all presentation materials and knowledge checkpoints
Facilitate training and support for Users on changed processes
User Support
Analyze break/fix issues to identify functional solutions and validate success with Users
Responsible for assigning and prioritizing JDE issues
Maintain documentation log of solutions for future reference
Create and maintain user-friendly training documentation based on recurring issues
Escalate to Manager of Financial Systems for Tier 2, customization, or development
Collaborate with other departments for break-fix solutions as needed
Customer Service Excellence
Monitor Jira JDE Project for new tickets
Respond in accordance with defined SLAs
Keep JDE tickets updated with progress
Document resolution to JDE tickets within tickets and link appropriate documentation
Follow-up with users after resolution to ensure full satisfaction
Generate JDE tickets from user requests received outside of Jira
Monitor JDE Support Email box
Respond, Categorize, and convert to JDE ticket as required
Engage with users• posts in Teams
Offer guidance, link documentation, or convert to JDE ticket as required
JDE Configuration Upgrades, Enhancements, or Modifications
Participate in system upgrades
Assist in planning and testing
Post go-live support, including cross-functional collaboration with User Support
Knowledge, Skills, and Experience
Bachelor•s degree required or relevant JDE experience
Minimum 3 years of experience in the Distribution, Sales, or Manufacturing Applications of JD Edwards 9.2
Strong business process knowledge of Distribution, Sales, or Manufacturing functional areas
Strong organizational, coordination, facilitation, consultation, and conflict resolution skills
Strong leadership skills
Ability to work well in a team environment
Able to accurately define the key elements of complex and ambiguous situations to effectively solve problems
Shows considerable business insight to support the organization•s goals
Can make good and timely decisions the keep the organization moving forward
Demonstrated ability to communicate clearly across all levels of the organization
Ability to create and maintain a mission driven culture supported and reinforced by the company•s five core values: Family, Service, Growth, Intrapreneurship, and Innovation
Travel: Minimum of 20% via airplane
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Rehrig Pacific, compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $85,000.00 to $95,000.00.