It's fun to work in a company where people truly BELIEVE in what they're doing!

Ingram Micro is the business behind the world's brands reaching nearly 90 percent of the world's population. Our market reach, diverse solutions portfolio, and digital platform Ingram Micro Xvantage™ set us apart. We have approximately 27,000 associates committed to serving our more than 161,000 customers and 1,500 vendor partners worldwide. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!

This position is based in Irvine, CA in our office headquarters.

Provides support to the organization's executive leadership team of computer applications and hardware (e.g., PCs, servers, mainframes); answers questions regarding system procedures, online transactions, systems status and downtime procedures, and is typically located within a call center; collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems; maintains a troubleshooting tracking log ensuring timely resolution of problems

In this role, you will:

• Seasoned individual contributor working as a technical support to executive leadership team


• Responsible for monitoring, troubleshooting, and maintenance of all IT solutions at supported Office, facility, and remote executive leadership members.


• Experience with network and server equipm ent, knowledge of network security, and assist with server and network deployment experience.


• Working knowledge of basic, intermediate, and advanced Desktop/Laptop troubleshooting and assisting with network and server issues


• Analyze computer issues and quickly develop the best course of action.


• Knowledge of Microsoft Product Suite and various productivity software


• Assist onsite and remotely to support other facilities and associates within the US.


• Works under limited supervision for routine situations.


• Problems typically are not routine and require analysis to understand.


• Makes minor adjustments to working methods.


• Explains practices, procedures, and policies to reach agreements with others outside of the job area.


• Provides technical support and collaborates with various IT functions to complete IT projects


• Assist with UAT testing and troubleshooting post change implementation

• Proficient in the various competencies relevant to their job.


• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.


• Ability to lift a minimum of 50 lbs.


• Works independently within established procedures associated with the specific job function , normally receives little instruction on daily work.


• Determines methods and procedures for new assignments.

What you bring to the role:

• Two-year college degree or equivalent experience and minimum five years' functional experience with an emphasis on white glove support . Or HS diploma with a minimum of 8 years of functional experience including 4 years position specific experience.


• Substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.


• Experience with PC/Laptop repair and troubleshooting to include Microsoft Intune /Endpoint Management


• Experience with Active Directory or Azure AD.

#LI-SK1

#LI-Onsite

#DICE

The typical base pay range for this role across the U.S. is USD $56,000.00 - $89,600.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate's primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not - and will not - tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.