This individual will be responsible for coordinating daily scheduling activities on Kinder Morgan's Eastern/Central pipeline assets. The Scheduling Representative is the key point of contact for customer inquiries, analyzing and resolving issues regarding natural gas transportation scheduling, allocations, imbalances and performing daily processing activities. Essential Duties and Responsibilities
Analyze and resolve issues regarding natural gas transportation scheduling, allocations and imbalances.
Provide excellent customer service and promptly resolves customer issues
Process nominations and confirmations following federally mandated deadlines
Work with producers, marketers, and downstream interconnects to manage/minimize imbalances
Assist with processing allocations of physical flow.
Execute on daily commercial activities that require nominations
Comply with all policies and procedures set forth by NAESB and the pipelines FERC tariff
Lead special projects and contribute to testing efforts of system enhancements.
Maintain positive relationships with pipelines, producers, marketers and internal business owners
Other duties may be assigned.
*Job level commensurate with experience and skill set
Position Requirements
Minimum Requirements:
Bachelor's degree from an accredited university in business or technical discipline
Required Skills & Abilities:
One to three years of relevant work experience.
Highly developed interpersonal, verbal and written communications skills appropriate in a dynamic open team office environment
Ability to positively interface with customers personally via telephone in a highly efficient, knowledgeable and professional manner.
Ability to work in a team environment as well as work autonomously with limited direct supervision.
Ability to balance competing priorities; work within tight and changing deadlines and scope with a high degree of personal initiative.
Ability to multi-task and effectively prioritize work-load in a fast-paced and frequently changing environment.
Strong organizational skills and attention to detail. Solid analytical, conceptualization and problem solving skills.
Preferred Knowledge & Experience (not required):
Working knowledge of NAESB standards and guidelines as it relates to nominations, confirmations, scheduling and allocations.
Previous experience in a customer service position where complex concepts are conveyed over the phone within a limited time-frame.
Knowledge and experience in using Kinder Morgan's proprietary computer system: DART.
Advanced working knowledge of Microsoft Word, Outlook and Excel. Power BI experience desired.
Strong computer skills including ability to use Microsoft software products and aptitude to learn proprietary natural gas scheduling systems and other applications quickly.
Working Conditions:
Continual phone conversations throughout the day with customers, other schedulers, pipeline controllers, and interconnect operators.
Must be able to handle stressful situations and effectively manage operations occurring simultaneously on different pipelines.
Must be able to work effectively and efficiently in an open space environment shared by other team members.
Extended work hours may be required in cases of deadlines or extreme weather events.
EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
