Pets deserve the best care. At Vetsource, we build the foundation for success, enabling those in the pet healthcare profession and industry to thrive. Our data-powered platform simplifies processes and streamlines systems, helping those we serve create tighter bonds with their customers. From prescription management and pet owner engagement to veterinary business performance data and insights, Vetsource provides comprehensive solutions that give our customers more time and flexibility, and help them foster strong relationships and positive experiences. In a rapidly evolving world, we’re constantly seeking new ways to help our customers chart a course for a better, brighter future for pets and those who care for them.

If you love pets, want to have an impact and join a fantastic organization, Vetsource could be the place for you.

At Vetsource, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.

WHO WE ARE LOOKING FOR

Data Services Sales Support Specialist
The Data Services Sales Support Specialist will conduct onboarding and provide overall system and data management support to Data Services customers, as well as generate sales leads and provide internal, administrative support to the Data Services sales team.

This is a full-time, remote position, and applicants can be located in either the United States or Canada.

WHAT YOU’LL DO

• Answer general/specific questions about the company’s products/services for customers and internal teams to drive sales and support existing accounts




• Provide customer support including systems questions and resolving product/service issues, troubleshooting, and providing ongoing technical assistance to customers




• Build sustainable relationships and trust with customer accounts through open and interactive communications




• Convert general inquiries into sales leads; may act as sales representative in response to inquiries from independent practices




• Process enrollments, forms, and requests through the appropriate systems




• Manage product and service subscriptions, including billing, payments, and service cancellations 




• Conduct reviews of data and analytics reports and products with customers 

WHAT YOU BRING

• At least 2 years related work experience in sales operations/administration




• Associate’s degree in related field, or an equivalent combination of work experience and education




• Experience in a customer-facing role, demonstrating a strong customer focus




• Excellent verbal, written and interpersonal skills with ability to develop professional relationships




• Data savvy, comfortable with numbers and data




• Highly collaborative, motivated, and focused on the needs of customers




• Able to work with cross-functional teams within the organization, as well as work independently




• Strong problem-solving skills, detail-oriented, and highly organized

#LI-Remote #LI-ML1

WHAT CAN YOU EXPECT FROM VETSOURCE

In addition to an inclusive and welcoming culture, Vetsource also offers:

• Competitive pay and benefits including medical, vision*, dental, and life insurance


• Employee Assistance Program


• Pet insurance* and Virtual vet care


• PTO, Holidays, Floating Holidays, and Volunteer Day


• Retirement Savings Plan (401k/ RRSP) with employer matching program


• Paid parental leave


• Flexible scheduling, including remote work where possible


• The opportunity to join one of our Employee Resource Groups, and fun company events!
   

*For Canadian based employees these specific benefits are not included

OUR VALUES

In addition to the benefits listed above, all employees are expected to support and model Vetsource’s Core Values: Do the right thing every time; Treat others the way they want to be treated; Embrace change; Be innovative; Get it done; Enjoy the work! A culture where everyone can thrive!

Pay range (US based applicants): $22.90 - $29.00 (per hour)

Pay range (CAD based applicants): $22.26 - $28.00 (per hour)

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to job-related skills, experience, certifications, relevant education and training, while also considering internal equity.

The statements in this document are intended to describe the general nature and level of work being performed for this role, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required. Our pre-employment process in the US includes a background check as a part of the hiring process, and will include a drug screen for pharmacy related roles. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please email careers@vetsource.com, or if you have general questions relating to this process.  We are an equal opportunity employer.

Vetsource is an E-verify employer.

www.vetsource.com