CDK Global is seeking a Sr. Program Manager primarily associated with OEM and Enterprise engagement including short and long term project based work as well as ongoing certification requirements across CDK's OEM and Enterprise customers. - Will work with the OEMS, CDK Business stakeholders, Product and Technology stakeholders to manage end to end programs providing a documented artifact for communicating information required for alignment with OEM and CDK stakeholders. - May also assist in analyzing OEM enhancements from OEMS to deliver solutions strategically.
Deliverables / Task Overview
Consultant will analyze the requirement documents to identify alignment of the CDK Vehicle Service system offerings, which include the following:
Review of current product offerings in the defined space and identify alignment with OEM requirements for both features and functionality.
CDK Service / Service Edge
Elead Service
Drive Parts & Service
Service Pricing
Review of other CDK offerings that may align with requirements but may not be expressly included in the above mentioned products.
Ensure alignment of business need with Product documentation that identifies CDK products with requirements to meet functionality deliverables of clients using recently established Product Management methodologies and artifacts
Produce Gap Analysis documentation when necessary that outlines areas where CDK is unable to meet the deliverables as outlined using recently established Product Management methodologies and artifacts
Work with OEM supplier directly (when required) to identify and define needs as expressed in documentation.
Assist in defining objective and functionality of requirements.
Reorganize and/or document desired functionality.
Provide internal CDK business owners clear understanding to meet objectives.
Work internally with CDK team as necessary to meet business objectives related to application(s) functionality. Related to the meeting of the defined requirements only.
ad hoc activities during month that may span different business units based upon need
May sometimes be required to create workflow diagrams, screen mock-ups and report calculations to assist in defining work required by CDK
Roles & Responsibilities
Assist / Create a well-defined roadmap in Aha that is available for stakeholders:
Becoming familiar with CDK's CY23 Product strategy, Product Led initiatives and understanding both short and long term impacts of this strategy
Work with Product teams to understand their roadmaps and identify how OEM initiatives can benefits overall product improvements
Communicate the roadmaps to both internal and external stakeholders
Provide input in a consultative manner both with internal and OEM stakeholders for launch plans and execution
Management and peer level supported to help ensure success:
Acting as the voice of Product and Engineering to ensure OEM requests are within the capabilities of the product and creating real user value
Identifying scope creep, calling it out and finding solutions based on value, impact and monetization opportunity
Participating in regular Product organization meetings and education opportunities
Compensation: $89,000 - $115,000
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.
