Ensure the service expectations for assigned national accounts are met by all groups of Americold by leading direct reporting resources and guiding resources functionally across the Americold organization. This position will act as a liaison between the customer and Americold Business Development, Operations (i.e. warehouse and transportation) and Support departments.
Achieves operations objectives by leading, managing and guiding direct report resources in contributing department information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
Lead and manage direct reporting resources for business and operational analysis in support of customer business requirement year round with specific focus on preparation and execution during customer peak season
Meets department financial objectives by managing the direct reporting resources and guiding customer counterparts for forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Ensures that all internal control, policy and procedure adherence is achieved through proper management and reporting functions for self and direct reports. Additionally, recommends and implements procedural, policy, technical and personal ideas on an ongoing basis by interfacing with operations personnel, customers and support departments
Develops and maintains long term customer relationships thus surpassing customer expectations both individually as well as through leadership of direct reports supporting the customer. Additionally, improves customer service quality results by leading/guiding the study, evaluation, and re-design of processes; establishing and managing communication service metrics, as well as the monitoring and analyzing results; implementing changes #LI-Hybrid
What Experience and Education You Need :
Bachelor's degree in business administration or related field
5-7 years supervisory/management experience in a customer service environment
Relative industry experience including logistics business development, account management, distribution, warehousing, logistics, transportation, CPG, etc. and understand common business practices and standards
Exceptional leadership skills, extensive management experience and be able to meet aggressive deadlines, manage multiple complex projects simultaneously and able work
Ability to travel to customer sites, warehouse operations, office locations up to 50% of the time in a fast-paced, dynamic work environment
What Could Set You Apart:
Demonstrated working knowledge of warehouse and transportations operations
Strong computer skills. Proficient with MS Outlook, Office, including Word, PowerPoint and Excel
Experience with Salesforce CRM and Oracle Cloud
Lean Sigma trained yellow belt or equivalent preferred
Physical Requirements :
The physical demands described below are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job
Requires the ability to sit for long periods of time, with frequent interruptions
Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
Requires manual dexterity with normal hand and finger movements for typical office work
Talking, hearing, and seeing are important elements of completing assigned tasks
May require travel by automobile and airplane
May require visiting facility operations in temperatures at or below freezing
May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
Requires the use of various electronic tools
Occasionally works evenings or weekends in order to complete objectives or to attend meetings
Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management
Work Environment :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What We Offer :
Our associates know the answer to the question What's in it for me We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.
Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.
