Job Description:
JOB SUMMARY:
SCA is seeking a reliable and organized Dispatcher to join our team. As a Dispatcher, you will be responsible for coordinating and dispatching resources to ensure operations efficiency. Your attention to detail and excellent communication skills will be essential in maintaining effective communication with drivers, customers, or within our company. If you are a team player who thrives in a fast-paced environment, we want to hear from you.
Job Address: 2404 Commerce St., Chattanooga, TN 37408
Hours: Monday through Friday 8AM – 4:30PM
Rate of Pay: $18.50 per hour
Job Responsibilities:
Analyze the most efficient routes with drivers to target cost-effective delivery of service options that meet customer requirements.
Daily review of work orders to coordinate resource deployment.
Monitor driver daily logs for errors or violations of company procedures.
Monitoring drivers' working hours and equipment availability.
Monitor driver progress, processing orders and managing driver concerns.
Answer phones and dispatch instructions when drivers need assistance.
Review previous day/weeks’ services completed to validate delivery.
Work with billing to ensure record of services back-up for invoice creation/generation.
Use of computer software and excel for efficient routing, scheduling, and verification.
Maintain awareness of weather of all your drivers' locations to flag potential issues.
Dispatch drivers with knowledge of DOT regulations to ensure drivers are compliant and safe on the job.
Maintain all records.
Use good judgement in decision-making and escalate issues as appropriate.
Other duties as assigned.
Job Requirements:
High school diploma or equivalent.
3-5 previous experience as dispatch or scheduler experience.
Ability to adapt as we are working in an ever changing environment
Ability to remain calm and focused in high-pressure situations
Strong organizational and multitasking abilities
Problem-solving skills and the ability to think quickly on your feet
Preferred Requirements:
Dispatch or scheduler experience in the transportation industry.
Excellent time-management skills.
Physical and Mental Requirements:
Operate computer, keyboard, and phone.
Ability to sit for long periods.
Benefits of Joining SCA:
Full benefit package including Medical, Dental, Vision, and 401(k)
Company paid life insurance
Various voluntary benefits like – short-term/long-term disability, accident insurance, critical illness insurance, and additional life insurance
Paid vacation time & holidays
Competitive compensation
Career advancement opportunity
Weekly pay on Fridays, if hourly status
On Demand Pay (through Ceridian: Dayforce) – Get paid as you earn!
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