Persistent Systems is seeking a Field Applications Lead to join our team in Pinehurst, NC. You will be responsible for managing the Pinehurst, NC field applications team in the Field Operations department. The team supports internal and external engineering demonstrations, development testing, assisting with systems integrations, providing on and off-site customer support, customer trainings, and building relationships with prospective clients.
Position Responsibilities
Manage the applications function within the Pinehurst, NC field operations department, including supervising direct reports in meeting individual and functional objectives
Supervise multiple and simultaneous technical projects and events, while reporting to the Director of Field Application Engineering located in NYC
The position is based in the Pinehurst, NC office
Plan, execute and report on field applications events, demonstrations and testing as directed
Coordinate with local sales and program engineers across the company to provide direct applications engineering support
Onboard, mentor and guide junior FAE's on the Applications Pinehurst, NC team, providing both technical and professional development
Regular travel to event locations and customer sites to directly support and manage testing, evaluation, and deployment of Wave Relay
Manage and create engineering tasks, such as defining requirements, building test plans, analyzing data, and creating technical reports
Attend weekly meetings with the Director of Field Application Engineering
Hold regular one-on-one meetings with direct reports as well as weekly Site Manager meetings
Job Qualifications & Experience
Minimum Qualifications
Bachelor's Degree or equivalent professional experience (5+ years of working in relevant field)
Excellent interpersonal and communication skills
Must be able to obtain U.S. Government Secret security clearance
At least 2 years of Wave Relay integration experience
Served in a supervisory role with direct reports, either at Persistent or at another company or organization
Strong knowledge of competing radios systems, waveforms, and trends in wireless communications
Experience presenting to large groups, including customers, and proven ability to adapt presentations to technical level of audience
Proficiency in Microsoft Word, Power Point and Excel
Must be willing to travel 50% of the time
Physical requirements for the role include:
May need to navigate rough terrain, climb ladders, or work in physically demanding conditions with exposure to extreme temperatures or noise.
Stamina and endurance: FAEs often spend a lot of time on their feet, visiting customer sites, attending trade shows, conducting demonstrations, and traveling for work.
Ability to stand and sit for extended periods: FAEs often spend significant time at trade shows, in front of computers, writing reports, analyzing data, and communicating with clients.
Ability to lift and carry moderate weight: This could involve carrying equipment, tools, or product samples to and from customer sites. Some roles might require lifting up to 50 pounds.
Ability to climb stairs and ladders: Accessing different areas of customer facilities might involve stairs and ladders.
Good hand-eye coordination: This is important for tasks like setting up equipment, performing demonstrations, troubleshooting technical issues, and performing repairs.
Total compensation for this role can vary from $120,000 to $135,000 a year based on individual qualifications. Eligibility for yearly discretionary bonus. Persistent Systems, LLC offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance; paid time off (sick time and vacation time); flexible spending accounts; 401(k) plan with company match; fitness membership reimbursement; tuition assistance; mental health benefits; and pet discounts.
Company Overview
Headquartered in New York City since 2007, Persistent Systems, LLC is a global communications technology company which develops, manufactures, and integrates a patented and secure Mobile Ad Hoc Networking (MANET) system: Wave Relay®. The company's industry leading R&D team has designed wireless networking protocols to support their cutting-edge Wave Relay® system and technology. Wave Relay® can run data, video, voice and other applications under the most difficult and unpredictable conditions. Their suite of products is field proven and utilized in Commercial, Military, Government, Industrial, Agriculture, Robotics, and Unmanned System markets.
