The Learning Business Partner I-Provider Network will support the learning and development needs for Provider Networks to include logistics, technology and data management. This individual is responsible for identifying, implementing and coordinating training for our in-network Providers. The Learning Business Partner I-Provider Network collaborates with Provider Network leaders to ensure training and cultural competency goals are met. This individual reports to the Manager, Learning Technology Solutions..
This position will allow the successful candidate the ability to work remotely 4 days of the week. The employee will also be required to come into the Morrisville, NC office location 1 day a week as approved by their supervisor. The hire will be required to report to the Morrisville, NC office location as needed for trainings and meetings. This position will require travel to the Charlotte, NC office on occasion.
Responsibilities & Duties
Coordinate Continuing Education and Training
Interface with Provider Network during the design and deployment of training solutions
Oversee online and in-person continuing education programs and collaborate with instructors on class preparation
Develop and facilitate provider orientation, including scheduling and coordinating with internal or external resources
Contribute to the design and development of training courses that build/nurture positive relationships between Alliance and external providers
Serve as a liaison between Provider Network and internal and external stakeholders
Act as a technical resource in the administration of the Provider LMS for internal stakeholders and subject matter experts
Maintain and update the Provider Network Department’s training page on the internet website
Program Evaluation and Improvement
Evaluate the effectiveness of training programs, providing recommendations for improvement which include modifying or changing existing programs
Maintain Training Documentation
Track registration for education courses and seminars in the LME and generate confirmation.
Maintain in-house training records and certificates of completion for trainings completed within the LMS
Prepares reports and other job-related correspondence
Collaboration
Connect with internal stakeholders and subject matter experts regarding scheduling and roll out of new and updated training initiatives
Cultivate a positive working relationship with Providers
Serve as the Point of Contact between Provider Network Teams and internal and external trainers for all access issues related to classroom and elearning courses
Organize and lead the annual Provider Education Summit
Technical Assistance
Administer and maintain the learning management system, including, but not limited to, updating site curricula/learning assignments and links to training materials
Upload, assign and delete items in the LMS as required
Resolve day-to-day technical and operational problems that disrupt live training
Communication
Create internal communications regarding learning programs to ensure providers are aware of potential offerings
Training and Activity coordination
Maintain training calendar and all documentation related to training classes and events
Prepare reports on course evaluations and surveys
Manages live or remote classroom facilitation companywide
ODL Administration
Manage the ODL inbox and classroom setup
Required Knowledge, Skills, & Abilities
Knowledge of principles and methods for curriculum and training design, teaching, and instruction for individuals and groups
Considerable knowledge planning, administering, supervising, and coordination learning activities
Knowledge of measurement of training evaluation
Knowledge of media production, communication, and dissemination techniques and methods including alternative ways to inform and entertain the target audience via written, oral, and visual media
Knowledge of the structure and content of the English language
Ability to express oneself effectively both in written and oral formats.
Ability to engage an audience
Required Minimum Education & Experience
Bachelor’s degree from an accredited college/university in Sociology, Psychology, Education, Health Education, or related field and four (4) years of experience in a progressive training role which includes some administrative/coordinative duties in staff development
Salary Range
$58,480 to $74,562/Annually
Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity.
An excellent fringe benefit package accompanies the salary, which includes:
Medical, Dental, Vision, Life, Long Term Disability
Generous retirement savings plan
Flexible work schedules including hybrid/remote options
Paid time off including vacation, sick leave, holiday, management leave
Dress flexibility
Education
Preferred
Bachelors or better in Psychology
Bachelors or better in Education
Bachelors or better in Health Education & Promotion
