Reporting directly to the Director, Graduate and Alumni Career Development, the Sr. Graduate and Alumni Career Development (GCD) Coordinator’s primary responsibility is to support the day-today operations of the Graduate and Alumni Career Development (GCD) department, within the Strategy & Innovation Division (SID). Our department and division collaborate closely with fellow team members, as well as faculty, staff, and students across campus as we impact the university’s Falcons Forward 2030 strategic plan, build a purposeful and inclusive innovation culture at Bentley, and develop our programs and services to pursue the highest achievable career outcomes for our current students and alumni.
The Sr. GCD Coordinator plays a critical role in owning and coordinating key aspects of GCD’s work and will have opportunities to work on a variety of projects and tasks under the direction of the Director of GCD. Successful members of the team are highly collaborative, detail-oriented with ability to be flexible, have proven project management skills with strong communication skills including working within diverse teams, a consultative approach to stakeholder engagement, and are data driven.
The ideal candidate for this position is energized by logistics, possesses strong organizational skills, and can manage their time effectively in a fast-paced environment.
The Sr. GCD Coordinator serves as first point of contact for internal and external constituents (students, alumni, faculty, staff, and employers) in person and via email; owns and coordinates our communication channels and marketing (newsletters, flyers, social media, smart TV, website) as well as virtual and in person event planning, develops and executes on department administrative tasks (procurement, tracking, payment of invoices, conferences, memberships, vendors), and works closely with Director and the GCD team. The role will evolve over time to include supervision of Graduate Student Workers.
Essential Duties:
Graduate Career Development Responsibilities:
Provide high level customer service, represent the department, and support relationship-building efforts by serving as a key point of contact. Create a welcoming and inviting atmosphere as the first representative of the department for all constituents, including students, alumni, employers, colleagues, and vendors.
Provide administrative support for Director and 3 full time career coaches. This includes, but is not limited to: managing in-coming queries via phone, email and in-person; tracking employer and alumni engagement as it relates to the GCD team in Excel; calendar management; procurement and tracking of budgets, invoices, vendors, conferences, and memberships. Develop opportunities to streamline and improve efficiencies.
Coordinate marketing and social media content to build visibility with key audiences and track performance. Develop and recommend content and design for, then execute on weekly graduate student newsletter and monthly alumni newsletters, social media plan, grad and alumni website updates (using Drupal), lobby smart TV, and promotional flyers (using Canva). Offer creative ideas to improve impact.
Trained to be a “super user” on office’s career management platforms, Handshake and 12twenty, to help students, employers, and staff understand and maximize their use, in addition to other internal systems (such as Excel and Workday) to track and manage student and alumni data and trends, as well as specified resource platforms (Vmock, Gallop Strengths, Career Leader, Big Interview, Interstride, LinkedIn).
Organize and maintain GCD’s document sharing and storage systems on Sharepoint, Teams, and career management platforms.
Support success of department programs and events, including managing all logistics: tech and media needs, room bookings, and catering orders; posting event on Handshake or 12twenty; liaise with The Conference Center, facilities, and tech; develop marketing materials, coordinate communications, invites and promotions, and facilitate as needed.
As this role matures, the incumbent will partner with the Director on more process improvements; program development, ownership and management; tracking progress toward strategic priorities; and supervision of Graduate Student Workers.
Alumni Career Development Responsibilities:
Provides support (tracking of attendees, scheduling zoom or in-person rooms) to weekly Alumni Career Strategy group, run by 2 volunteers, and for other alumni events and programs.
Track and support Alumni Career Coaching schedule with part-time Alumni Career Coach.
Manage alumni email and inquires which may include speaking with employers interested in posting jobs for alumni, following up on leads, and posting the jobs for alumni and/or referring opportunities to the Employer Relations as appropriate.
Provide detailed and timely responses to employers and alumni to gain access to alumni resources.
Take initiative to streamline and enhance process for increased efficiency for all alumni interactions
Other Duties:
Other duties as assigned to support the strategic goals of the department and division.
Support ad hoc requests from Director and leadership of SID.
Minimum Qualifications:
High school diploma or GED equivalent required. Associate’s or Bachelor’s degree preferred.
Minimum 3+ years of similar program coordinator experience
Knowledge of event planning and Microsoft Office - Outlook, PowerPoint and Excel
Excellent organizational, communication, teamwork and project management skills required.
Demonstrated ability to learn and master new technology and platforms
Committed to delivering a high level of customer service
Excellent communication skills (verbal and written) required and professional presentation (PPT skills preferred)
Track record of successfully taking administrative projects from conception to completion
Alignment with Bentley values and interests especially regarding a commitment to promoting diversity, equity, inclusion and belonging.
Proven skills with Excel, graphic design in PowerPoint, Outlook calendar management, MS Teams. Experience with marketing and promotions preferred.
Strong digital communication skills including with social media platforms, especially LinkedIn and Instagram
Attention to detail with the ability to work in a fast-paced environment
Experience with anticipating leadership needs and problem-solving preferred
Self-starter and ability to work independently
Must be detail and data oriented. Strong analytical skills, a plus
Work Environment:
Typical office setting with extensive sitting and computer work. There will be minimal virtual/remote work and only as approved by manager.
Ability to travel within campus and off campus for meetings and other work-related events.
Bentley University requires references checks and may conduct other pre-employment screening.
DIVERSITY STATEMENT
Bentley University strives to create a campus community that welcomes the exchange of ideas, and fosters a culture that values differences and views them as a strength in our community.
Bentley University is an Equal Opportunity Employer, building strength through diversity. The University is committed to building a community of talented students, faculty and staff who reflect the diversity of global business. We strongly encourage applications from persons from underrepresented groups, individuals with disabilities, covered veterans and those with diverse experiences and backgrounds.
