Job Description: Oregon Health & Science University
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.
PAS Specialist
US-OR-Eugene
Job ID: 2024-29881 Type: Regular Full-Time # of Openings: 1 Category: Hospital/Clinic Support Eugene, OR
Overview
The Patient Access Service Specialist is the first point of contact for new patients on the phone, in the office at the front desk, and the scheduler for appointments. The work environment is a combination of primarily scheduler, receptionist, and other assigned duties. This position involves serving at least one full-day shift at the front desk and associated duties each day as well as at least one full-day in clinic to relieve the front desk for breaks, lunch, and as needed. This person gathers and records required information about patients; provides specific customer service which includes confirming health insurance coverage, registration into EpicCare, scheduling appointments, and assisting patients in an office or clinic setting. This position requires out of the box thinking, strong ability to multi-task and above all else, exceptional efficient customer service skills. This position may, but is not required, to offer remote working options.
Position is located in Eugene, Oregon.
Responsibilities
Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position.
Basic computer keyboarding skills including typing of 30-45 wpm.
Proficient in applications using Windows, Epic,Order entry and SMS applications required.
Working knowledge of medical terminology.
Strong relationship building skills with patients, health plans, providers, staff, management; able to work collaboratively within a team.
Exceptional customer service skills both in-person and on the phone.
Exceptional interpersonal skills, ability to resolve conflicts and to problem-solve between parties.
Patient advocacy skills - evaluate patient concerns for timely resolution. Strong organization skills and ability to multitask.
Sensitive to patient needs.
Ability to manage competing priorities.
Ability to meet deadlines and urgent patient and system needs.
Must be flexible to cover hours of clinic operation.
Proven record of consistent, reliable, and regular attendance, punctuality, and dependability.
Demonstrated evidence of strong written and verbal communication skills.
Demonstrated evidence of critical thinking skills, ability to manage competing priorities, and ability to work independently.
Ability to meet deadlines and urgent patient and system needs.
Willingness to serve as a positive and professional role model.
Complete successfully the required initial training and core competency assessment before or during the trial service period.
Complete all required update modules.
Maintain core competencies, and demonstrate continuous application of these skills throughout the period of employment.
