Posted in Other 11 days ago.
Location: Vernon Hills, Illinois
Mitsubishi Electric Automation is a global leader in providing quality automation solutions to a variety of industries, from manufacturing and industrial to medical and agriculture. We have immense pride in our employees who are an incomparable commitment to excellence. When you choose a career with Mitsubishi Electric Automation, you are choosing a passionate and hard-working team environment that prides itself in diversity, inclusion, sustainability efforts, and employee support.
Position Summary:
Under supervision, provide technical service and support to the Machine Tool Builders (MTB’s), dealers, and end-users through telephone, on-line and on-site service.
Position Duties and Responsibilities:
Activity & Essential Function Identification
Provide technical service and support to our customers, including: MTBs, dealers, and end-users via:
On-Site service at customer facilities using learned knowledge and experience of electro-mechanical assemblies, system operations, programming, and diagnosing of equipment problems
In-House telephone support using an automated call distribution network (ACD) with heavy call volume maintaining department goals for time to answer and total log-in time
Communicate with customers in e-mail, on-line chat and internal technical forums
Diagnose equipment breakdowns where knowledge of machinery and other automated systems is used to maintain customer UPTIME
Install components and solutions offered by Mitsubishi Electric Factory Automation where knowledge of programming, calibrating, tuning, rebuilding and maintaining customer’s equipment in the field is being utilized
Support the in-house systems for diagnostics such as simulators, programming systems, tools, etc.
Present and sell customers our value-added services (VAS) to help accomplish their UPTIME goals; CloudCNC, extended warranties, optional functions, machine tuning, control upgrades, training, etc.
Promote the sales of spare parts to customers which would further assist in their machine UPTIME
Determine, order, and replace parts as necessary while maintaining the consignment inventory account by following up on the defective and unused parts returns
Enter all technical claims, service activity, follow ups, and other customer related inquiries into the database, while maintaining data integrity
Support the business operations including:
Participating in company training programs whereby passing with satisfactory levels
Create and/or update technical documentation
Feedback areas of improvement in design to Technical Support Engineers
Full participation and completion of all surveys from the company
Feedback to management for newly found issues
Follow up on performed service calls and open technical support claims using established database via company phone and e-mail systems
Cooperate with and take instruction/support advice from Senior Engineers
Supervisory / Management Responsibilities
· No direct reports.
Travel Requirements
· 60-80% travel based on customer demand, primarily within the assigned region.
Essential Education, Skills and Experience
· BSEET or equivalent related experience
· 0-3 years of experience in field service for industrial automation
· Ability to sell value added services to customers
· Knowledgeable on electrical and mechanical tools for machine repair
· Mechanical aptitude
· Hands-on knowledge of volt meters, oscilloscopes, and other test / measuring equipment
· Ability to read and understand technical documentation: schematics, logic, procedures, etc.
· Strong verbal and written communication skills to communicate with and maintain effective relationships with customers and colleagues
· Organization skills for arranging travel plans and service call schedule
· Ability to travel by car and plane to on-site service calls
· Flexibility to travel with limited notice to meet customer’s expectations
· Ability to perform a hands-on role in an industrial environment, including but not limited to: wearing of proper safety attire, maneuvering into tight locations, occasional heavy lifting and carrying, standing on hard surfaces, and knowledgeable on electrical and mechanical tools for machine repairs
· Team orientation
· Computer proficiency – knowledge of MS Office (Outlook, Word, Excel)
· Customer focused
Beneficial Education, Skills and Experience
· Experience in Computerized Numeric Controls (CNC’s) products preferred
· Experience with robots and how they operate is a plus
· Experience in motion controllers (AC and DC) and programmable logic controllers (PLC’s) is a plus
· Experience in field service is a plus
This is a hybrid position, 3 days in the office and 2 days remote. The location is Vernon Hills, IL.
A company car will be provided.
Why choose us?
You would be joining:
We value our employees, and we offer an extensive benefits package that adds value to your total compensation. Our broad range of benefits include:
Mitsubishi Electric Automation, Inc. is committed to the employment and advancement of minorities, females, individuals with disabilities, and veterans. We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, ancestry, citizenship status, age, marital status, disability, veteran status, sexual orientation, or any other lawfully protected characteristic.
PI240578303
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