The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.


Applicants must be legally authorized to work in the United States. Visa sponsorship not available.


Our client is seeking an Advanced Cloud Engineer II / Active Directory & IaaS in Raleigh, NC / Hybrid.


Role Description


As an Advanced Cloud Engineer II on our Advanced Cloud Engineering team your essential duties include but are not limited to:
• Maintain multiple customer environments.
• Act as technical escalation for NOC, Level I & II Engineers.
• Coach / Mentor NOC, Level I & II Engineers.
• Act as final escalation point for support team.
• Update and Manage case backlog based on internal policies.
• Crisis Management - Identify any high priority issues and resolve them.
• Provide a Customer-First experience while utilizing phones and email to manage cases.
• Work cohesively with team as well as all divisions of company.
• Customer-first approach.
• Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, architecture teams, account teams, or project managers.
• Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction.
• Be able to listen to, accept, and follow direction from more senior engineers. Flexibility to be customer facing and travel to customer sites.
• Contribute to technical knowledge base.
• Deliver trainings to NOC, Level I & Level II Engineers.
• Perform Escalation Management duties.
• Review cases, identify trends, and drive problem resolutions.
• Perform technical review of environments transitioning from implementation team to support team.
• Deep dive technical problems and create full resolutions to issues.
• Understand how technologies work together to see bigger picture of issues. Review and manage top tier customer environments to prevent major issues.
• Perform Customer Onboarding & Critical Account roles and responsibilities. Participate in interviewing potential new hires.


• Provide Feedback on process and tool improvements
• Own Root Cause Analysis on any high priority case.


Skills & Requirements


• 8+ years of experience hands on networking / engineering OR 4 years with Bachelor's degree OR 2 years experience with Masters' Degree.
• Advanced knowledge of Active Directory
• Must have Active Directory and Domain Controller knowledge and Check replication status experience
• Must have Windows Server 2016 and higher management experience
• Must have Group Policy experience and experience with FSMO Roles
• Expert level DNS, DHCP, strong networking troubleshooting skills, NTFS permissions
• Robocopy experience
• Multi-tenant/Managed Service Provider experience (demonstrated experience working with multiple customers simultaneously) is a HUGE plus
• Veeam Back-Up Technologies (trainable) - - Veeam Back up Recovery/Veeam Cloud Connect
• N-Able Patching technologies - Deployment and maintaining server patches
• PowerShell scripting
• VMware of Hypervisor Experience
• Experience working with Print Servers.


Benefits/Other Compensation:


The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).


Why Hays?


You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.


Nervous about an upcoming interview? Unsure how to write a new resume?


Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.


Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.


In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.


Drug testing may be required; please contact a recruiter for more information.


#LI-DNI
#1161835 - Kimberly Moore