Opens doors and serves residents, guests, or patrons of hotel or similar establishment by performing the following duties.
Job Description
The ideal candidate must be knowledgeable of all local attractions, restaurants, entertainment ideas and directions.
Must always present a pleasant customer service attitude
Understand and practice exceptional hospitality
Greet all guests with a smile at all times
Use the guest's last name at all times when appropriate
Responsible for opening doors for all guests entering and exiting the hotel
Provide professional hospitality in an attentive, friendly, and efficient manner to all guests
Assist guests with transportation to offsite locations using only approved taxi/limo service
Maintain accuracy and composure while under pressure
Knowledge of hotel layout, meeting rooms, amenities, services, main attractions in the area, parking rates, etc.
Continually monitor and maintain cleanliness and order of guest services area
Post up in the appropriate area when not completing tasks
Work in accordance with our Security Department to ensure all safety measures are being followed
Previous experience in a hotel or resort as a concierge, doorman, or bellman preferred
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests, and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model:
Greet or welcome everyone, warmly with a smile
Use eye and ear contact and guest's name
Establish/anticipate needs
Solve and own all requests/complaints
Thank everyone
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Additional Job Information/Anticipated
Pay Range
Qualifications and Skills
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
Track record of delivering exceptional guest or client experience
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates
Appropriate professional appearance and demeanor
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand. The employee is frequently required to walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to talk or hear. The employee must occasionally lift and/or move up to 50 pounds for carrying objects, and 100 pound maximum for lifting. Specific vision abilities required by this job include color vision.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
