The Payment Processes Analyst effectively manages a portfolio of credit card processor merchant accounts for a portfolio of 250+ managed hotels across the US and Canada, ensuring that the locations have seamless access to effectively collect funds onsite from customers in a simple and efficient fashion. This role reports directly the Manager, Global Payment Processes, and supports the organization in providing a robust selection of gifting, paying, and financing options; to securely process $2B+ in annual transaction volume, and to detect, prevent, and mitigate fraud.
Job Description
Managing internal team member access to credit card processor payments, merchant and chargeback portals, for individual hotel locations and multi-site corporate accounts
Ensuring access level is appropriately granted based on job function
Ensuring team member terminations are properly actioned to remove access
Support any training for new credit card processor reporting and interface platform to hotel teams
Ensuring that the master list of all merchant identification numbers is continuously up to date
Working with internal team members and credit card processors on closing inactive accounts
Supporting treasury department in setup of new MIDs
Day-to-day 4-way card settlement reconciliations for 170+ limited-service managed hotel portfolio
Effectively use automations built to identify day-to-day variances on approximately 250+ merchant ID accounts daily, updating and enhancing automations as needed over time
Researching daily identified variances to resolution, with any unresolved items being escalated and reported out to shared service & hotel management within 5 business days
Maintain adequate reconciliation documentation for 3rd party external auditors to properly trace reservation to cash for all relevant card payments
Supporting communications on operational best practices to reduce reconciliation variances
Sharing reconciliation best practices with full-service managed portfolio internal team members that have card settlement reconciliation duties
Support the Manager, Global Payment Processes in ad hoc and regular reporting and audit requests to internal and external stakeholder in various payment related areas, including but not limited to:
Credit card processing costs/ fees
Co-branded credit card performance and statistics
Credit card processor internal and external support tickets
Fraud activities/ chargeback data
Settlement statistics
Gift card metrics/ activities
Other ad hoc payment-related duties as assigned
Key Competencies Required
Technical:
Strong Excel skills
Strong analytical skills
Strong knowledge of banking and payment platforms and reporting
Strong organizational & presentation skills
Behavioral (Do the Right Thing)
Model expected behavior
Focus on an excellent customer experience
Treat each other with respect
Commit to the team
Be authentic and real
Communicate openly, honestly and clearly
Behavioral (Go Beyond)
Exceed expectations
Hold yourself and others accountable
Continuously improve
Dig deeper and find ways to succeed
Be innovative when problem solving
Qualifications and Skills
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support their competency.
2+ years' experience in credit card reconciliations for an enterprise level multi-business unit portfolio, preferably in hospitality or retail
A solid understanding of automation technologies and their intersection with reducing manual reconciliation work
A solid understanding of financial services/payments technology and platforms
Strong problem-solving skills and comfort getting deep into the data; experience providing data-driven insights
Comfort in drawing conclusions from data and making recommendations based on imperfect information; High proficiency in Excel, SQL, or other analytical tools preferred
Effective verbal and written communication skills with the ability to leverage data from a multitude of sources to support telling a compelling story
"Get stuff done" attitude - willingness to roll up your sleeves and engage deeply with analysts and managers, across multiple teams and agendas, to accomplish what needs to be done
A desire to effect change and an openness to innovation within a highly collaborative team environment
Additional Job Information/Anticipated
Pay Range
$22.00 to $24.00 per hour. Base pay offer may vary depending on various factors, including but not limited to job related knowledge, skills and job specific/overall experience
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
