The Sr. Systems Administrator plans, implements, builds, configures, and maintains on-premises and cloud-based IT Infrastructure which includes data center, telecommunications equipment, networks (wired and Wi-Fi), and systems, for voice, video, and data for all company locations. This Sr Systems Administrator provides support and mentoring to the Mac Papers Service Desk, routinely monitors, installs, troubleshoots, repairs, and maintains servers, networks, and telecommunications equipment. The Sr Systems Administrator is also responsible for assisting with and guiding third party Managed IT Security Services, to ensure that their information security policies and services are aligned with Mac Papers + Packaging's IT and business strategies. (This is meant to be a guide. Duties may vary dependent upon management.)
Essential Position Functions:
Installs and integrates new server hardware, applications, and configurations.
Supports, configures, maintains cloud based and on-premises data centers, company networks and servers.
Recognizes and addresses the need for updates and for enforcing IT Security compliance.
Research, implement and maintain policies and best practices for cloud architectures.
Manage platforms for mobile device management (Microsoft Intune)
Ensures network security and connectivity.
Monitors network and system performance and availability Addresses issues proactively to mitigate the risk of unplanned outages.
Manages the administration of user accounts.
Resolves problems reported by end users.
Backup support for front line help desk resources. Assists in the resolution of ticket backlog when needed.
Follows and suggests network policies and procedures.
Specifies system requirements.
Provides server system administration.
Administers security control software and tools.
Documents processes, procedures, and architectures
Contributes to support knowledge management - Ability to improve operational efficiencies by reducing the time spent rediscovering previous incidents or problems.
Documents and disseminates identification and resolution of problems to avoid future redundant work efforts.
Adheres to change management best practices to manages technical change-related risks. Able to effectively handle multiple priorities and keep track of assigned tasks.
Strong interpersonal, organizational, oral, and written communications skills.
Works on projects in a self-directed manner. Participates in project planning and implementation, keeping peers and management abreast of progress.
Must be able to work alone, and with a team.
Other duties as required.
This job description is intended to describe the general nature, complexity, and level of work performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.
Education and Job Experience:
High school diploma or GED required.
A bachelor's degree in computer science, information systems, or related field (preferred).
A minimum of 10 years of experience in systems administration, network, and telecommunications
Good technical working knowledge of relevant network development practices.
Working knowledge of cloud technologies, disaster recovery and business continuity procedures
Experience working on several concurrent and complex initiatives.
Ability to adapt to a fast-paced environment.
Solid understanding of computer systems and infrastructure.
Ability to diagnose and resolve technical issues.
Teamwork and mentoring skills.
Understanding of the latest developments in relevant technical areas.
Experience supporting mobile devices and related platforms.
Experience working with hosted and cloud-based vendors.
Must be able to pass a drug screen and criminal background check.
Work Environment:
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
Regularly required to walk and stand continuously for long periods of time.
Talk or hear, both in person and by telephone
Reach with hands and arms.
Specific vision requirements include close vision, distance vision and the ability to adjust focus.
Lift up to 25 lbs.
Ability to push/pull/leverage up to 30 lbs.
Mental Demands
Regularly required to use written and oral communication skills.
Will interact regularly with employees, managers, and executives.
Must be able to work independently with little supervision.
Work Environment
Employee works primarily in an office environment.
Employee will participate in an after-hours, on-call, support rotation program.
Occasional project and support work after standard business hours and on weekends
May require business day or overnight travel to company locations.
Mac Papers + Packaging is an equal opportunity employer and makes employment decisions without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other protected category.
