Compensation: $25.10/hour

To deliver support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting EHR applications and software for all internal customers, such as operations, development and other business units.

This is a full-time, benefit eligible position working Monday-Friday 9:00 am to 6:00 pm. Rotational on-call evenings, weekends and holidays are required.

This is a remote position open to residents of Missouri only.

ESSENTIAL FUNCTIONS - JOB SPECIFIC

• Field incoming problem tickets from end users to resolve application and software issues within servers, databases and other mission-critical systems


• Responsible for entering all identified EHR support requests including name, department, contact information and nature of problems or issue into the EHR Support Ticket system.


• Record, track and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution


• Evaluate documented resolutions and analyze trends for ways to prevent repeat future problems.


• Communicate application problems and issues to EHR Team and other management as necessary.


• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved


• Identify and learn appropriate software applications used and supported by the organization

Other duties as assigned

QUALIFICATION(S): EDUCATION

• High School/GED required


• Bachelor's degree preferred in computer science or related field

QUALIFICATION(S): WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS

• At least three (3) years equivalent work experience required if no bachelor's degree


• Experience with troubleshooting principles, methodologies and issues resolution techniques


• Experience in electronic health record MyAvatar preferred.


• Very strong customer service orientation


• Experience working in a team-oriented, collaborative environment

Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve. Our mission is "Inspire Hope. Promote Wellness."

Why join us?

We believe some of the most passionate people in the world work here. Our dedicated and talented staff are our most valuable asset. We strive to provide a work environment and services that are inclusive for our patients and our employees.

At Compass Health Network, these are just a few of the benefits that we offer as an organization:

• Competitive benefits


• Advancement opportunities


• Professional development


• Licensure supervision


• Mentor opportunities


• Tuition reimbursement


• Scholarship program


• Employee Assistance Program


• Headspace Access


• Paid time off & Paid Holidays


• NHSC Loan Repayment Participant

We welcome inquiries from qualified individuals who want to be part of a team of hardworking, dedicated and compassionate employees whose work helps us aspire to our vision of full, healthy, productive lives for everyone. We look forward to meeting you!

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.