Position Overview: The primary purposed of Claims Specialist is to manage various claims made related to auto, general liability, property damage and worker’s compensation. This Specialist will be responsible to successfully process and/ or resolve bodily injury and property damage claims made against the company in an efficient and appropriate manner ensuring operational excellence across assigned work responsibilities.
Essential Functions
Acts as initial first point of contact to receive and process claims from or involving:
Public and Private sectors
Employees
Customers
Company owned property, vehicles and equipment
Utility companies
Handles routine claim status inquiries from any partners in a courteous and timely manner.
Supports organization and maintenance of internal knowledge base.
Handles multiple functions related to business operations, claims processing, and office workflows.
Recognizes and resolves basic, routine, or common/repetitive problems requiring service and support skills; however, seeks assistance on complex issues and refers, non-prescribed matters.
Gathers initial investigation information such as incident report forms, video evidence, witness statements, and vendor contracts from business clients for use in the claims-handling process.
Identifies indemnification in appropriate claims and assisting with the preparation of tender letters and correspondence.
Drafts correspondence and run reports.
File claims and work closely with carriers on claims management.
Seeks to resolve and close claims on assignment.
Assists with mailing out releases and following up for executed releases as needed.
Performs other duties as assigned.
Requirements
Experience working in a corporate environment
Customer Service experience
2 years of claims experience preferred
High school diploma or GED
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to communicate effectively with all internal and external customers.
Work Environment:
While performing the duties of this job, the employee is in a typical office environment and will need to operate standard office equipment.
Competencies
Positive Attitude
Problem Solving
Self-Motivated
Team Player
Organized
Detail Oriented
Conflict Management Skills
Competent in Microsoft Office
Excellent Typing Skills
Excellent communication skills necessary to deal with the public in adverse situations
Excellent Telephone Skills
Ability to Multi-Task
Knowledge of basic Workers Compensation and/or Liability principles or equivalent skills
Knowledge of Construction and/or Utilities a plus
Ability to learn quickly
Pike is an Equal Opportunity Employer
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization
