Performs clerical duties and processes laboratory specimens adhering to policies and procedures of the department. Works under the supervision of the Laboratory Supervisor and Director of Operations.
Minimum Job Requirements
Prior customer service experience.
Job Specific Duties:
Ensures routine, timed, and stat specimens are delivered within specified turnaround time according to standards (stat < 5 minutes, routine < 10 min).
Sends PKU tests (newborn blood) to State lab, documents session numbers, creates packing lists, and prepares for mailing.
Contacts engineering for preventive maintenance on centrifuge equipment.
Responsible for completing temperature reports for freezers and refrigerators.
Follows all Infection Control standards and ensures proper use of Personal Protective Equipment (PPE) per hospital policy and procedures to ensure safety.
Scans all required PKU results into the Electronic Medical Record (EMR).
Contacts labs regarding pending test results. Once results are received scans patient documents into Cerner.
Answers phones promptly and takes messages as needed.
Obtains necessary supplies for specimen collections.
Common Duties:
Maintains accountability by ensuring compliance thru timely completion of licensures, certifications, all competencies, health requirements (PPD, N95, Flu, etc.), and education requirements.
Maintains accountability and timekeeping expectations as outlined by MCHS Timekeeping and Attendance policy and procedures. Ensures behavior is compliant with communication standards.
Ensures behavior meets and/or exceeds targeted service scores as measured by the Service Index and/or the internal departmental service survey.
Knowledge/Skills/Abilities:
High school education or equivalent preferred.
One year of customer service in a high volume fast-paced environment preferred.
Two years in accredited healthcare facility office highly preferred.
Medical terminology knowledge highly preferred.
Able to adapt and react calmly under stressful conditions.
Proficiency in Cerner and Microsoft Office including: Word and Excel.
