Band 4 Business Communications Senior Advisor role reporting to Dawn Romberg, preferably based in Bloomfield, CT, (but potentially open to other locations), with the ability to be in the office the majority of the time.

Role Summary

If you have a passion for crafting and sharing stories about the people who run the daily operations of a service-focused organization, then this role may be for you! We're looking for a strategic and consultative communications professional to support The Cigna Group's Enterprise Operations organization, including customer experience and operations enablement functions. The heart of the role is creating and implementing communications that demonstrate the value of operational excellence and highlight colleagues on the front lines who are delivering a differentiated experience for those we're privileged to serve.

Key Responsibilities

• Develop and implement integrated, holistic communications plans, inclusive of both internal (employee) and external audiences, that are connected to our overall mission and business strategies.


• Partner with business leadership to develop a wide variety of communications for senior leaders and the broader Enterprise Operations organization, such as presentations, key messages, intranet content (stories, blogs, etc.), emails, videos, newsletters, employee and customer storytelling, and social media content, among others.


• Lead and execute a variety of employee meetings and events, both virtually and in-person, including town halls and employee engagement activities and events, to increase employee awareness of commitment to service experience and customer-centric culture.


• Partner with our Newsroom, Social Media, and Media Relations teams to amplify our various brands' customer service experience efforts with national and local media.


• Support communications needs associated with stakeholder service experience concerns (escalations / complaints) that threaten our brand reputation and have business implications.


• Accountable for metrics and insights of communications programs, using specific data to track progress and make continuous improvements.


• Build strong relationships across the Communications team, business partners and leaders within Enterprise Operations, as well as key partners, such as Human Resources.


• Ensure deadlines are met and consistent, appropriate processes are followed to obtain final approvals from subject matter experts, project leaders and compliance/legal team.


• Monitor and evaluate efficacy of strategies and tactics for continuous improvement, with clear KPIs to demonstrate ROI of each communications program.

Qualifications

• Bachelor's or Master's degree in communications or a related field, and at least 10+ years' experience in a corporate communications role or public relations agency.


• Deep experience in both internal communications, including ability to shape a strategy informed by data and that drives goals and results.


• Strong writing skills and attention to detail (writing samples required).


• Strong business acumen and the ability to learn about, and understand, the enterprise (enterprise mindset) and the complex environment our teams operate in 24/7/365.


• Track record of success handling multiple projects.


• Creativity and the willingness to bring new ideas to the table.


• Ability to manage multiple requests and flexibility in a fast-paced, complex, ever-changing work environment.


• Proven ability to work in a team setting.


• Executive presence for interacting with C-level executives and senior leaders.


• Tact and discretion to work with employees at all levels, including those in front-line service roles.


• Willingness to come into the office a majority of the time and travel occasionally.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.