Job Description:

Join the Center for Public Management (OU CPM) at the University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans. Located within the College of Continuing Education, OU CPM specializes in providing training, research, and consulting to enhance the efficiency and effectiveness of public sector agencies, staff, and community partners. Our focus is not only on professional and programmatic development but also on fostering a culture of growth and opportunity since 1994.

If making a meaningful difference in public service excites you, OU CPM is where your passion meets purpose.

Responsibilities: As a Case Management Specialist, you will play a crucial role in supporting individuals and families affected by domestic violence. Your duties will include: 

Case Management Process: 

• Connect with customers throughout the life of their case, ensuring access to necessary services.


• Collaborate with Family Violence Intervention (FVI) partners.


• Develop training programs for child support, court, and domestic violence staff.


• Create public education and victim/survivor outreach initiatives.


• Implement responsive good cause protections for victims/survivors subject to child support cooperation requirements.


• Modify application, intake, establishment, and case management processes for parents impacted by domestic violence.


• Performs the initial assessment and reassessment of consumers.


• Monitors the delivery of services and evaluates consumer outcomes per established policy.


• Orient and educate consumers.


• Maintain records documenting activity and performance of delivery services.


• Serves as the liaison between the program and other agencies.


• Prepares various written reports.


• Updates policies, procedures, and standards to ensure accuracy.


• Performs various duties as needed to successfully fulfill the function of the position. 

Collaboration and Leadership:

• Manage partnerships, including the DHS Domestic Violence Council. 


• Guide the SAVES Demonstration Advisory Council.


• Establish specialized domestic violence triage teams.


• Provide child support case consultation and interpretation of laws, regulations, policies, and procedures.


• Offer casework services at all levels of difficulty and complexity.


• Maintain accurate records of service delivery performance.


• Leads a group of case managers. Trains, delegates tasks, and provides input regarding case manager performance appraisals.


• Serve as a liaison between the program and other agencies.


• Coordinate the opening of additional service sites.


• Update policies, procedures, and standards to ensure accuracy.

This position requires a background check that involves a national search and fingerprint search to be eligible for employment. Results of the completed background check will be provided to the funding sponsor for their records.

Travel:  Travel to out of state and in state conferences and trainings

Required Education: Bachelor's degree in Social Work, Psychology, Sociology, or other Health or Human Services, AND

• 24 months experience in case management

Equivalency/Substitution: Will accept an Associate's Degree in Nursing in lieu of the Bachelor's degree.

Skills:

• Knowledge of trends and developments in the area of domestic violence


• Ability to multitask and meet deadlines in a timely manner.


• Ability to manage and lead projects


• Ability to communicate verbally and in writing


• Strong communication, collaboration, and leadership skills. 


• Commitment to serving vulnerable populations. 


• Knowledge of child support laws and regulations is a plus. 

Certifications:

• 
  None
  
  

Advertised Physical Requirements:

• Sit for prolonged periods.


• Communicate effectively and listen.


• Use of a computer.


• Manual dexterity.


• Standard Office Environment

Department Preferences:

• DHS Child Support or Child Welfare with Domestic Violence experience

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

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