Primary Responsibility :

This role is responsible for the support and production operations of the Warehouse Execution System (WES) and Warehouse Management System (WMS). This position will be a strong advocate for meeting service levels and maintaining high availability in the heavily automated warehouse. This includes responding to questions from the business users and handling issues as they are reported.

What You'll Do :

• General production support of production automated warehouse
• Ability to translate operational problems into technical issue reporting
• Diagnosing and resolving data and system issues to ensure warehouse usability for the consumers of the warehouse data
• Performing daily, weekly, monthly, quarterly, and yearly operations tasks required for the ongoing functionality of the software applications.
• Some light debugging duties using SQL will be required in order to develop queries/reports of varying complexity to troubleshoot and recommend fixes to development teams
• Monitoring dashboard and escalate issues where needed

What Experience and Education You Need :

• Bachelor's Degree or 1 year of relevant job experience required
• Diligent attention to detail is essential due to the nature work
• Thorough analysis, judgment and problem solving skills
• Minimum of 1-2 years of experience supporting warehouse automation software applications
• BI and reporting knowledge and experience is a strong asset

What Could Set You Apart :

• Strong data analytical skills
• Strong knowledge of the SQL
• Troubleshoot network issues
• Demonstrate ability to troubleshoot technical problems
• At least 1-year experience in supporting automated warehouse systems

Physical Requirements :

• Requires the ability to sit for long periods of time, with frequent interruptions
• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
• Requires manual dexterity with normal hand and finger movements for typical office work
• Talking, hearing, and seeing are important elements of completing assigned tasks
• May require travel by automobile and airplane up for business
• May require a visit facility operation in temperatures at or below freezing
• May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
• Requires the use of various electronic tools
• Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
• Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer :

Our associates know the answer to the question What's in it for me We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.

Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.
EOE/AA M/F/D/V DFW.