DME Customer Service Representative/Product Specialist
Direct Hire
Tampa, FL 33614
In-Office
$18-$20/HR
JOB PURPOSE: The purpose of this position is to provide exemplary customer experiences for patients and providers at all times.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Strong client care mindset, organizational, time management and communication skills
Keeps work area neat and tidy. Respects client or patient dignity and confidentiality, adheres to HIPAA regulations at all times.
Possesses the ability to work in a fast paced environment and adjust to constantly changing workloads.
Positive attitude, active listener, promotes good relationships internally and externally
Must respond to all inquiries as they come in. If further investigation is necessary, lets client know.
Ensure that intake information is accurate and complete
Detail oriented, able to enter and process orders in a timely manner
Able to communicate well with a diverse population. Follow-ups with client and/or patient, with ancillary benefit managers, fitter techs, set up repairs and orders equipment.
Adheres to the facility dress code and appears professional at all times.
Handle client/patient inquiries and complaints as appropriate to position. Resolves product issues or concerns, or promptly seeks guidance as needed.
Track packages, maintain detailed and accurate records of all interactions and follow-ups
As the nature of business demands change so, too, may the essential functions of this position.
WORK ACTIVITIES:
Adheres to the facility dress code and appears professional at all times.
First point of contact. Communicates effectively with a diverse population. Confidential attitude. Develops professional, constructive, cooperative working relationships internally and externally.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
