Primary purpose of the Role

Our Customer Service Specialists are the heart of the Customer Service Team and help in processing orders and fielding calls from our customers and Sales Team. This critical role requires a keen attention to detail as accurate order processing is vital to ensuring our Production Team and in turn, our customers, receive accurate work orders and end products. Your ability to enter data accurately, prioritize requests, and communicate effectively will make you a stellar performer in this role.

Essential Job Duties

• Value customer satisfaction
• Provide accurate and timely information to customers
• Enter order data with attention to detail and accuracyWork effectively as part of a team

• Communicate effectively and professionally in a warm manner
• Work effectively as part of a team
• Respond to phone calls and emails in a timely manner

Required Skills/Abilities

• Knowledge of general office technology/computers
• Knowledge of computer programs, including MS Office and ERP/CRM systems
• Skill in organization, attention to detail, and time management
• Skill in oral and written communication
• Skill in problem solving, critical thinking, and decision making
• Skill in building and maintaining internal and external relationships
• Ability to be flexible, self-directed, and motivated to improve processes
• Ability to be patient and adaptable to unforeseen changes
• Ability to prioritize rapidly while utilizing problem solving skills
• Ability to maintain records, review document for accuracy, and organize, document, and track
documents
• Ability to communicate effectively with customers, colleagues, and company management

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At Hoffmaster, we believe every person deserves to feel successful. That's why we provide a total rewards package designed to support our employee's success -at work, at home, and in life. This includes: Medical, Dental, Vision, Life and Disability insurances, Student loan and Tuition assistance, physical and mental wellness programs, Paid vacation and holidays, Employee Assistance Program, and more!

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.