When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
About EPD
Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We're committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!
EPD is seeking a Switchgear and Controls Sales Support Manager to oversee the sales support teams while working with the engineering and manufacturing teams to identify opportunities to update quoting tools and documentation. The role will be focused on delivering profitable custom quotes as we expand our Controls Organization.
What you will do:
Managing staffing, development, and performance management programs for sales support teams; motivating and developing project and team leaders.
Providing specialized engineering technical support and consulting services for all sales teams within Caterpillar
Managing high-impact, short and long duration sales initiatives and projects; ensuring achievement of sales plan (order entry and variable margin targets)
Identifying opportunities for process improvements cascaded cross functionally
Working closely with outside sales team to properly support Caterpillar Dealer Network
Training internal teams and external partners on Distribution and Paralleling Switchgear
Potential to grow team globally to support expanding services
What you have:
Degree Requirement Bachelor's degree in an accredited Engineering, Computer Science, or Materials Science
Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan. Level Extensive Experience: • Develops, refines, and communicates tactical plans for own responsibilities. • Provides the right level of detail as input for strategic plan development. • Demonstrates the value and necessity of linking tactical plans to overall strategic plan. • Plans for allocation of resources in line with unit goals, technical and business objectives.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Level Extensive Experience: • Differentiates assumptions, perspectives, and historical frameworks. • Evaluates past decisions for insights to improve decision-making process. • Assesses and validates decision options and points and predicts their potential impact. • Advises others in analyzing relevant data and assessing alternatives. • Uses effective decision-making approaches such as consultative, command, or consensus. • Ensures that assumptions are objectively analyzed in decisions.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Extensive Experience: • Adapts documents and presentations for the intended audience. • Demonstrates both empathy and assertiveness when communicating a need or defending a position. • Employs appropriate methods of persuasion when soliciting agreement. • Maintains focus on the topic at hand.
Technical Excellence: Knowledge of power distribution switchgear and parallelling controls; ability to develop and provide solutions to significant technical challenges. Understanding of UL and ANSI classifications. Level Extensive Experience: • Advises others on the assessment and provision of all technical solutions. • Engages appropriate subject matter resources to effectively resolve technical issues. • Mentors others to enhance their technical competence and its application to achieve more effective technical solutions. • Coaches others in promoting, defining, analyzing, and providing superior technical solutions to business problems utilizing Caterpillar's product portfolio. • Provides effective solutions to moderate technical challenges through strong technical competence, effectively examining implications of events and issues. • Assumes accountability for personal technical performance and holds others responsible for theirs.
Customer/Market Focus: Experience or understanding working with dealer networks and customers across various business lines (Energy Storage Systems, Microgrids, Power Distribution, Switchgear, Complex Control Systems). Understanding of the importance of the shifting regulatory energy market. Level Extensive Experience:
Implements improvements to methods for maintaining customer responsiveness. • Recommends new products and services based on changing customer needs and success criteria. • Responds proactively to market and competitive shifts so as to maintain advantage (pricing, lead times, product offerings) • Delivers superior customer value consistently and within targets. • Negotiates successful outcomes on behalf of difficult or dissatisfied customers. • Coaches others to improve focus on the customer.
Managing People: Knowledge of processes involved in managing people; ability to lead successful teams, and diligently address issues related to performance and conflicts at the workplace. Level Extensive Experience: • Anticipates and manages difficult interpersonal situations and conflicts; resolves them to mutual satisfaction. • Consults within the team; seeks inputs from subordinates and considers all views while making decisions. • Implements coaching and mentoring programs to ensure the holistic development of employees. • Monitors employee morale and satisfaction; recognizes employee contributions and achievements. • Regularly reviews employee performance and provides constructive feedback. • Works collaboratively with people from diverse backgrounds; understands their needs and perspectives.
Collaborating Globally: Knowledge of effective collaboration techniques and ability to build networks with people from different countries and cultures, think and work with them to bring positive impact and flourishing business results. Level Working Knowledge: • Shares information, thoughts and resources with other team members or colleagues. • Participates in brainstorming sessions to share new ideas and complete group tasks. • Recognizes and adapts to differences in background, culture, language and work style, when working with others. • Initiates communication with other individuals or teams to solve shared problems cooperatively. • Builds a network of colleagues from other areas with diverse expertise and capabilities. Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers. Posting Dates: May 3, 2024 - May 19, 2024 Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
