Optimizing our enrollment mix is crucial to the long-term viability of Indiana University (IU) Indianapolis. There are several factors that influence a student's college choice, persistence, graduation and success. The Division of Enrollment Management is comprised of over 100 full-time staff in the Office of Undergraduate Admissions, Office of Student Financial Services, Office of the Registrar, Office for Veterans and Military personnel, as well as other areas supporting student enrollment. The Division also oversees and provides insight for its enrollment operations for the Fort Wayne and Columbus campuses.
The Division is looking for individuals who value and embrace innovation, change and entrepreneurial mindsets and approaches in advancing the mission of IU Indianapolis.
We welcome applications from all individuals, regardless of age, gender, gender identity, sex, race, religion, color, disability, protected veteran status, sexual orientation, national origin, or any other legally protected category.
For information about the department, please visit: Division of Enrollment at IU Indianapolis.
Job Summary
Department-Specific Responsibilities
Guides students, parents, and other interested parties through the financial aid process including providing in-person consultations, walk-in assistance, email communication, and virtual appointments.
Assists families with completing the Free Application for Federal Student Aid (FAFSA), offering support and guidance at each step.
Engages with students and families through both in-person and virtual settings, with a significant portion of in-person appointments, and ensuring responses to all correspondence is done so with clear and timely communication to all stakeholders.
General Responsibilities
Serves as an information resource to students, potential students, and their families; explains the policies and procedures involved in applying for financial aid and/or scholarships.
Processes and monitors files for applications and awards; updates as necessary for accuracy and completeness; ensures compliance with state and federal regulations.
Responds to email, phone, and in-person inquiries from applicants regarding status of application; notifies applicant of final decision.
Monitors financial aid and/or scholarship accounts on a continuing basis; ensures compliance with scholarship requirements.
Provides administrative and clerical support to department staff including word processing and scheduling.
Develops and updates written informational materials regarding the policies and procedures involving in applying for financial aid and/or scholarships.
Compiles and analyzes data and prepares various reports.
Designates and completes audits on a regular basis.
May provide guidance to other financial aid/scholarship coordinators; may take on complex or escalated customer issues, referring to manager as appropriate.
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
High school diploma or equivalent (such as HSED or GED)
WORK EXPERIENCE
Required
2 years in customer service, office experience, or related field
Preferred
Experience working with complex data and/or records services in a team environment
SKILLS
Required
Proficient communication skills
Maintains a high degree of professionalism
Demonstrates time management and priority setting skills
Possesses flexibility to work in a fast paced, dynamic environment
Demonstrates a high commitment to quality
Highly thorough and dependable
Strong basic math skills
Commitment to working with people of diverse backgrounds
Ability to interpret federal, state, and institutional rules and regulations and required procedures associated with compliance
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. Applicants who have borrowed federal loans must have their loans in good standing (not in default) to be eligible for this position. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
IU Indianapolis
Indianapolis, Indiana
Advertised Salary
$34,000 - $36,000 per year
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
Multiple plan options for medical insurance
Dental insurance
Health Savings Account with generous IU contribution
Life insurance, LTD, and AD&D options
Base retirement plan contribution from IU, subject to vesting
Additional supplemental retirement plan options
Tuition benefit for IU classes
10 paid holidays per year
Generous Paid Time Off
Paid Parental Leave
Employee Assistance Program (EAP)
Learn more about our benefits by reviewing our online Benefits Brochure.
Job Classification
Career Level: Intermediate
FLSA: Nonexempt
Job Function: Student Services
Job Family: Financial Aid & Scholarships Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
