The PRN Patient Outreach Services Specialist is a proactive member of an interdisciplinary team of licensed and unlicensed care givers who ensure that patients, families and significant others receive individualized high quality, safe patient care. It is expected that all RN Clinical Nurses - are licensed, knowledgeable and uphold the practice of nursing as outlined by the Georgia Professional Nurse Practice Act and implements the Scope of Practice and Code of Ethics Standards put forth by the American Nurses Association.
Schedule:PRN
Shift: Day Shift
Level: 6+ years of experience
Success Profile Find out what it takes to succeed as a PRN Patient Outreach Services Specialist:
Collaborative
Time Efficient
Organized
Critical Thinker
Attention to Detail
Compassionate
Benefits that Reflect Your Contributions
Your Pay A compensation program designed for fair and equitable pay.
Your Future Secure your future with plans that also include an employer match. Plans and guidance for the future.
Your Wellness Traditional healthcare benefits combined with progressive wellness programs to help you be your best self!.
Your Joy Special and unique benefits and programs ensuring a balanced life and a workplace culture built on trust.
Job Details
Facility: Douglas Hospital
Job Summary:
Wellstar Douglas Patient Outreach Services in Douglasville, Georgia is seeking a PRN Patient Outreach Services Specialist. The Patient Outreach Services Specialist is under the supervision of the Outreach Supervisor or designee, performs technical and non-technical duties within the WellStar Laboratory Outreach specimen collection locations. Duties included, but not limited to, WellStar EPIC system patient registration; WellStar EPIC system insurance and ICD-10 data entry; WellStar EPIC system laboratory test order entry; Quest Laboratory and Lab Corp systems patient registration; Quest Laboratory and Lab Corp systems insurance and ICD-10 data entry; Quest Laboratory and Lab Corp systems test order entry; resolving all customer service problems and issues at assigned in-office phlebotomy and patient service center locations; properly preparing and packing specimens for transport to analyzing laboratory; properly and accurately performing phlebotomy specimen collection; performing Quality Assurance and maintenance checks on all equipment in accordance to CLIA and CAP guidelines; and all other duties as assigned.
Core Responsibilities and Essential Functions:
Perform Patient Registrations
Check all lab orders (Epic/ Manual) for accuracy (patient identification, testing and insurance) in accordance to national patient safety goal.
Accurately registers patient in Epic. Check all lab orders (electronic or manual) verifying the correct lab is chosen dependent upon patient's insurance
Verify all expected date
Verify accurate test information is captured in multiple registration systems (WellStar Epic System or the Quest and Lab Corp systems).
Verify that insurance is current, correct and verified in the registration system
Scan all patient information in the Epic system (ID, insurance card, manual lab orders)
Order test(s) in computer system and follows special procedures for test reporting requirements. Collaborates with physician, and office staff to verify accuracy
Verify test reports/results are sent to appropriate personnel. (Physician and/or appropriate office)
Verify activity is recorded and performs monthly audit reports of all registrations for non-WellStar labs
Verify all STATs are sent to laboratory within time guidelines. (Schedule all STAT pick-ups)
Print ABN (if required), present to patient provide verbal explanation and obtain signature
Collect payments for SP3 (Time of Service patients) for all approved lab test. (credit card, check, money order)
Customer Service Support
Assisting Physician's/Office staff with ordering labs in Epic correctly. (Future/Standing/Clinic Collect orders)
-Notifying physicians, or designee, immediately of critical lab results as requested
If necessary, reprint any laboratory reports
Assisting physician with any research and issue resolution
Assisting physician office staff and patients in resolving all laboratory billing issues
Making all follow-up phone calls to patients if re-collection of specimens is necessary
Assists physicians and office staff in determining appropriate selection of diagnostic lab tests or test panels
Serves as liaison between the office manager and supervisors on location concerns/issues
Assists with patient questions and concerns. Escalates any issues appropriately that may arise outside of the Leads scope
Fax lab results to Physicians as requested
Maintain organized records and documents on site for three (3) months
Properly process all specimens according to established specimen requirements
Package all specimens according to DOT guideline and prepare for courier pick-up by WellStar, Quest, Lab Corp, Fed Ex couriers
Collection and proper processing of all testing kits (Progenity, AVISE, Vectra, Natera)
Responsible for current knowledge of test, tube and specimen requirements for WellStar, Quest and Lab Corp laboratories
Responsible for current knowledge on collection and processing requirements of specialty testing such as GTT, Breath test and Bariatric testing for WellStar, Quest and LabCorp
Use proper hand hygiene in accordance to patient safety goals
Required Minimum Education:
High school diploma Required or GED Required
Required Minimum License(s) and Certification(s):
Basic Life Support (BLS) through American Heart Association (AHA) Required
Georgia Driver's License Required
Additional Licenses and Certifications: n/a
Required Minimum Experience:
Minimum 1 year of previous computer registration skills and/or completed WellStar Lab Outreach externship Preferred and
Minimum 1 year of Customer Service experience and/or completed WellStar Lab Outreach externship Preferred and
Minimum 1 year of previous phlebotomy and specimen processing experience and/or completed WellStar Lab Outreach externship Preferred
Required Minimum Skills:
Requires excellent Customer Service skills
Excellent verbal and written communication skills
Requires efficient and accurate computer skills
Must be able to work and maintain professional demeanor under stressful conditions
Requires efficient multi-tasking and organizational skills
Must be able to gracefully maintain composure in difficult situations
Share the opportunity
Mission, Vision & Values At a time when the healthcare industry is changing rapidly, Wellstar remains committed to exceeding patients' and team members' expectations, while transforming healthcare delivery.
Our Mission To enhance the health and well-being of every person we serve.
Our Vision Deliver worldclass health care to every person, every time.