We've been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there's a good chance you're only ever a few meters away from one of our products. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and have set our sights on becoming the global industry leader. It's what you'd expect from the most sustainable paints company, which has been inventing the future for more than two centuries.
Job Purpose
As a member of the regional commercial management team, ensures high quality demand planning and sales support. In terms of demand planning, candidate will establish and maintains forecast models for Sales regions and key account customers, incorporating business intelligence and forecast information gathered from Sales, Marketing, Finance, customer replenishment analysis and other sources. In terms of sales support, candidate manages regional customer service team working to the highest standards of professionalism in business interactions with external customers, ISC and Logistics and Finance colleagues to ensure accurate orders' processing, complaints' registration / management and product delivery.
Job Responsibilities
Acts as demand step leader within the Integrated Business Planning (IBP) process, facilitates the monthly IBP DMR meeting and contributes to the development of the Integrated Business Planning process.
Participates in monthly meetings with Sales and Marketing counterparts to improve demand forecast accuracy for respective customers and products. Challenges and assists sales counterparts to continuously improve forecast quality and pipeline management.
Develops demand forecasts (operational and financial forecasts) at multiple levels of aggregation for multiple time horizons as part of Integrated Business Planning process.
Reviews historical sales and marketing trends, researches demand drivers, prepares forecast data, develops statistical forecast baseline and models. Gathers and validates data relating to volumes, revenues and gross margin, analyzes generated statistical forecast models and applies error analysis techniques on generated results to further improve forecasting accuracy. Interacts with sales and marketing to understand demand forecast drivers.
Coordinates and communicates customer action plans with and provides input to the Supply organization in developing inventory strategies on existing items, new products and product phase-outs.
Achieves consensus on operational demand forecasts by facilitating a collaborative planning process with sales, marketing and finance colleagues, prepares relevant material to facilitate research and discussion.
Prepares and maintains relevant reports and KPI's (e.g. Bias) related to demand planning process
Ensures that current and accurate information is obtained for demand forecasts by utilizing a collaborative and consensus approach when collaborating with Sales, Marketing and Finance
Effectively engage, develop and lead the customer services teams for the relevant segments across the region. Provides initial and follow-up training for all direct reports as well as continuous flow of information regarding products and customer service-related guidelines
Organize, coordinate and monitors customer order processing and products distribution (including, adherence to adequate standard operating procedures).
Based on collected feedback, creates templates of periodical reports for subordinated unit as well as collects and analyzes results achieved within customer service activity field.
Determines and supervises process of registering / filing / archiving of customer service-related documentation.
Represents supervised unit during periodical internal / external audit.
Job Requirements
Knowledge & Work Experience - Paints & Coatings industry, or B2B industry environment, with 10 years of work experience in customer services and support / customer demand planning functions
Strong proficiency in the use of SAP / Oracle or similar ERP systems
Minimum Bachelor Degree in business management or related field.
Skills - Leadership, managerial skills, stakeholder management, communication and presentation, customer service orientation, conflict management, commercial and business acumen, basic understanding of financial concepts related to sales and customer services
Performance, Organizational and Personal leadership
Compensation Data
The salary range for these skills is: $128,000.00 - $143,000.00. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range. This salary range may also be modified in the future.
Eligible for an annual 17.5% bonus
Benefits: Medical insurance with HSA • Dental, Vision, Life, AD&D benefits • Annual bonus • 401K retirement savings with 6% company match • Generous vacation, personal and holiday pay • Paid Parental leave • Hybrid work for most exempt roles • Active Diversity & Inclusion Networks • Career growth opportunities on a regional and global scale • Tuition Reimbursement • Career growth opportunities • Employee referral bonus •
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.
