Provides leadership to the Central Business Office (CBO) and Client staff in one or more areas of the CBO Department. Responsible for hiring and supervision of the office/department staff and the daily operations of the CBO. Responsible for personnel management, orientation and training, and ongoing education for staff, and monitor staffing variances to benchmarks. Ensures compliance to governmental, departmental, and other regulatory requirements, policies, and procedures. Participates in departmental planning, budgetary compliance, development of policies and procedures, and adherence to quality indicators. Responsible for maintaining information management systems utilized by the CBO Department. Conducts process improvement activities to improve CBO operations in the goal of achieving different Accounts Receivable (AR) targets at each CBO client. Leads new CBO client implementation activities.


Essential Job Functions


• Performs Analysis of Client revenue cycle operations to make recommendations to Clients on coding, revenue capture, reimbursement, and operational optimizations.
• Resolve issues utilizing good customer service skills while understanding the financial and customer service impact to CBO Clients.
• Possess a thorough understanding of CBO Client charges, billing structures and the rationale behind them so appropriate answers can be given to the customer, public, and third parties.
• Directs and coordinates the day-to-day activities for the CBO staff, establishing priorities and assigning workloads.
• Manages assigned personnel including interviewing, hiring, directs orientation and training of new staff and current staff, performance appraisal, promotion, counseling, and disciplinary action.
• Conducts regular/scheduled CBO staff meetings and provides on-going education to staff due to staffing needs, regulation changes, upgrades to applications and organizational goals.
• Collaborates with Systems Analysts in the planning and design of business solutions and resources needed to meet business goals, implementation, and management of system configurations.
• Maintains applications or information management systems utilized by the department, continually updating files, updating, and training staff. Coordinates with Information Services in the design, update, scheduling, and problem resolution of information systems used by the department.
• Provides input in analyzing needs of the department, participates in budgetary process and maintaining budgetary compliance.
• Prepares and analyzes reports on the status and efficiency of the department utilizing various reporting tools including report writers and query. Takes corrective actions based on outcome of reports. Reports and analysis may be needed for senior management decision processes.
• Participates in the development and maintenance of departmental policies and procedures and process improvement issues.
• Coordinates with outside agencies for collection of outstanding accounts including any accounts requiring legal action and testifying in court.
• Utilizes performance improvement principles to thoroughly assess and improve quality.
• Prepares monthly client Scorecards and works with System Analyst(s) to address issues identified.
• Prepares and/or presents results from monthly reports to CBO clients. Required attendance at client board meetings as needed and/or requested.
• Identifies needs and sets goals for own growth and development.
• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental, and outside agency standards as it relates to the environment, employee, patient safety or job performance.
• Performs all other duties as assigned or as needed to meet the needs of the department/organization.


Minimum Qualifications


Education


• Two (2) year Associate Degree in Business Management, Finance, or related field
• Four (4) year Bachelor's Degree in Business Management, Finance or related field


Experience


• Two (2) years of successful experience leading and directing staff
• Two (2) years of successful experience working closely with accounts and account management
• Three (3) years of Billings Clinic patient accounts or health care related experience - preferred
• Two (2) years of successful experience applying techniques and skills as a manager and/or leader - preferred


Certifications and Licenses


• Montana Driver's License (or ability to obtain within 6 months of hire) with ability to be insured for operation of business vehicles