Works in conjunction with all areas of Information Technology to include multimedia support services, distance learning, PC support, networking and phone support to provide first level problem tracking, identification and support for end users via telephone, e-mail, web and in person.
Responsibilities
ESSENTIAL FUNCTIONS :
Evaluate automated processing methods and systems and develop documentation for deficiencies to ensure problems are routed to appropriate departments for as necessary according established guidelines.
Provide information and guidance to College employees on technology systems and techniques, applications, utilities, operation and uses of computer hardware, software and peripheral equipment. Help user understand the steps required in using a particular piece of application software to perform a specific task.
Provide technical support to end users on computer hardware including desktop computers, printers and scanners. Troubleshooting computer software, hardware and network problems and determining the appropriate means for rectifying the situation. Troubleshooting multimedia equipment for classroom instruction. Gather information regarding the existence and availability of equipment or information necessary to resolve issues.
Research hardware/software solutions available to utilize in solving existing problems. Provide assistance for operating systems, word processing, spreadsheets, databases, desktop publishing, graphics packages, etc.
Work with faculty, staff and other College departments to in an effort to improve end user satisfaction.
MARGINAL FUNCTIONS:
This position may perform other duties commensurate with the functions and level of the position to include participating in committee assignments and the recruitment and retention of students
Qualifications
EDUCATION: Certification -or- demonstrated knowledge skills and abilities (KSA) in specialized area
EXPERIENCE: One (1) year related experience and/or demonstrated ability in subject area
DESIRABLE: Experience in customer service of computer operations
Background Verification: As a condition of employment, all candidates accepting an offer of employment for a full-time, part- time, temporary, student worker, or volunteer position, will be required to undergo a Background Verification. Employment with Central Arizona College is contingent upon the successful completion of the background verification. The level the background verification for this position is: Standard level.Knowledge, Skills, & Abilities
Knowledge of using personal computer and a variety of equipment associated with a general office environment
Knowledge of methods and techniques of learning and/or teaching students and staff
Knowledge of student information systems/databases such as Blackboard
Skill in maintaining web based information systems such as Other, WebQA and Ingeniux
Ability to process and analyze information accurately; detail oriented; strong creative ability
Ability to work independently with minimal guidance and oversight
Ability to learn with rapid proficiency on all current proprietary software
Ability to communicate effectively with students, staff and the general public
Ability to quickly learn and employ various items of proprietary software
Proficiency in Microsoft Office Suite including Excel and PowerPoint
CAC is an equal opportunity employer and complies with all applicable federal, state, and local laws regarding equal employment opportunity and anti?discrimination. CAC strictly prohibits and does not tolerate discrimination on the basis of the following protected classes and/or characteristics, in all of its operations, programs and activities, including but not limited to employment, promotion, admissions and access to all career and technical programs: race, color, religion, creed, national origin or ancestry, ethnicity, sex (including sex assigned at birth, pregnancy, sexual orientation, and gender identity or expression), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. For more information contact: Laura Shepherd, Title IX Coordinator at 480?677?7853 or titleix@centralaz.edu ; Section 504/ADA Coordinator at 520?494?5409 or studentaccessibility@centralaz.edu or Talent Development at Talent.Development@centralaz.edu .
