TITLE:
IT Intern

Title: IT Intern

Reports To: Global Service Delivery Manager

Location: Richmond, VA

Pay: $20/hour

Indivior is a global specialty pharmaceutical company working to help change patients' lives by developing medicines to treat substance use disorders (SUD) and serious mental illnesses. The name is the blend of the words individual and endeavor, and the tagline "Focus on you" makes the company's commitment clear. It represents and empathizes with the often-difficult journey each individual patient takes to overcome the challenges of addiction and mental illness.

Indivior is dedicated to transforming addiction from a global human crisis to a recognized and treated chronic disease. Our vision is that all patients around the world will have access to evidence-based treatment for the chronic conditions and co-occurring disorders of SUD. The Indivior logo radiates its patient-focused, holistic focus on expanding access to quality treatment for addiction worldwide. Building on its global portfolio of opioid use disorder treatments, Indivior has a pipeline of product candidates designed to both expand on its heritage in this category and potentially address other chronic conditions and co-occurring disorders of SUD, including alcohol use disorder and cannabis use disorder.

POSITION SUMMARY:

This role will primarily support the Service Desk component of the overall Service Delivery effort within IS. This role will support the Service Delivery Manager through management of daily activities of both Indivior and vendor Service Desk personnel. Specifically the successful candidate will work as part of global IT End User Services Engineering and Configuration Management team and provide local support for users in Richmond. This role will be responsible for providing hands-on level 2 support for users in Indivior's Richmond facility as well as remote workers in the US.

ESSENTIAL FUNCTIONS:

The responsibilities of this job include, but are not limited to, the following:

• Provide onsite, physical IS support to business users


• Knowledge of Mobile and Personal Computer hardware, software and network connectivity


• Provide telephone support to local and remote business users


• Provide support for computer peripherals and printers


• Work with business users to develop efficient solutions to recurring IS issues


• Maintain onsite conference room, videoconferencing equipment, printers, and copiers


• Support MS Office and o365 tools


• Deliver Service Level Agreements in accordance with corporate policies

• Must be currently enrolled in a post-secondary institution

In addition to the minimum qualifications, the employee will demonstrate:

• Ability to work in a matrixed team, including outside service suppliers


• Ability to work in a fast-paced, project-oriented potentially high-pressure environment


• Ability to interact clearly with business users to ensure that IS solutions fill business needs


• Ability to work demanding hours and/or be "on call" during non-working hours, as project or system emergencies require.


• Excellent communication skills and interpersonal skills.


• Willingness and ability to work with multifunctional teams both in country and across the world

• Knowledge of the Windows 10 Operating System preferred


• Knowledge of PC hardware and peripherals preferred


• Customer service experience preferred


• Experience providing hands on PC and mobile support to end users

Indivior's guiding principles are the foundation for each employee's success and growth. Each employee is expected to demonstrate understanding and adherence to our guiding principles in their everyday performance.

The duties and responsibilities identified in this position description are considered essential but are not limited to only those outlined. The employee may perform other functions that may be assigned. Management retains the discretion to add or change the duties of this position at any time.

EQUAL EMPLOYMENT OPPORTUNITY

EOE/Minorities/Females/Vet/Disabled