The Personal Banker position is responsible for performing routine branch and customer service duties. This position is responsible for generating business and continually building relationships with existing clients.
Essential Duties and Responsibilities:
Complete new account openings, maintenance and servicing accounts
Greet customers and facilitate a welcoming and customer focused environment
Build relationships with customers to help identify financial products and services that will better meet their needs
Maintaining and balancing cash drawers and reconciling discrepancies.
Responsible for balancing vault and coin machine
Handling currency, transactions, and confidential information in a responsible manner.
Using software to track bank information and generate reports.
Deliver exceptional customer service in person and over the phone
Assisting customers with processing transactions that includes deposits, withdrawals, payments, resolving complaints or account discrepancies, and answer questions.
Keeping a clean, and organized work area along with a professional appearance.ng customers about bank products and services
Follow all bank financial and security regulations / procedures including completion of required compliance training.
Maintain necessary logs and reports for compliance.
Other duties as assigned.
Education And/Or Experience:
High School Diploma or equivalent
One (1) year of previous retail banking required
One (1) year of personal banking experience is preferred
Knowledge/Skills/Abilities:
Knowledge of Microsoft Office applications (Excel, Word, Powerpoint).
Strong verbal and written communication skills.
Detail oriented and ability to work under pressure of deadlines.
All candidates will be required to complete a pre-employment background, credit, and drug screening.
Physical Requirements:
Must be able to exert up to 25 pounds of force occasionally and/or negligible amount of force frequently.
Must be able to occasionally lift and/or move up to 25lbs.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
Sitting for long periods of time.
Working Conditions:
The working conditions are generally comfortable with minimal exposure to noise, heat, dust and other related items. All employees are required to maintain a neat and safe work area.
