As a ServiceNow System Administrator you will apply ServiceNow's best practices and methodologies toward developing and supporting a system for over 20,000 employees
Job Description
We are seeking an experienced ServiceNow System Administrator to join our IT team. This position will be full-time, on-site, and is a contract position renewed annually.
What You'll Do
Develop and document best practices for the our client's use of ServiceNow
Gather requirements from the client's business units and apply ServiceNow methodology
Drive adoption of ServiceNow by providing a stable and functional system
Identify and report on potential improvements in system stability and security
Develop and enforce best practices for security and usability of the system.
Guide the business using best practices for system compatibility and interoperability
Perform peer reviews of system integrity and standardization
Perform capacity planning, maintain system patching, upgrades and clones
Develop Knowledgebase, write knowledge articles
What You'll Need
Required:
Subject Matter Expert in ServiceNow administration, patching, cloning, security
Strong technical skills, ability to scope, deploy, support and maintain enterprise applications
Strong written and verbal communication skills with the ability to communicate effectively with technical and non-technical staff
Technical Writing
Experience working in a Government environment with an understanding of a Government's administrative processes
Experience with ServiceNow's flow/workflow, ACLs, ITSM, ITBM, Appengine
Experience with other ServiceNow modules a plus
Minimum of 5 years as System Administrator experience supporting an enterprise application with thousands of users
Minimum of 2 years administering ServiceNow with admin level role
Thirty (30) semester (45 quarter) units of completed, post high-school coursework from an accredited university or technical school in Computer Information Systems, Business/Public Administration, or a closely related field
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.
Equal Employment Opportunity Policy Statement
It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
