The IT Specialist is responsible for advising, implementing, and maintaining the electronic infrastructure of Kaleidoscope – servers, laptops, workstations, phones, and security. Also oversees all related contractors with specialized skills as needed to complete internal IT projects.
PRINCIPAL DUTIES & RESPONSIBILITIES
1.
Provide Staff Education & Support (40%)
Provide equipment and systems access to all new hires
Train end users on internal applications as needed
Field support calls/requests from users for application and equipment help
Respond to user and equipment emergencies
Stay current with IT equipment and security trends
2.
Maintain Corporate IT & Communications Systems (30%)
Physically maintain all systems within Kaleidoscope, all locations
Proactively monitor servers
Develop workflows and documentation detailing business processes
Troubleshoot application errors
Create timelines for internal projects and manage schedule; communicate to all employees
Measure performance for implemented internal projects, ensuring results meet or exceed established goals
3.
Serve as Corporate Expert Resource for IT & Communications Systems (30%)
Research and make recommendations as to appropriate hardware and software to achieve corporate goals – current and projected
Work with department managers, Director, Operations, and COO to budget current and future IT requests
Stay current with IT equipment and security trends
Source qualified contractors/consultants for internal projects; ensure adherence to agreed-upon tasks and timelines
QUALIFICATIONS
Education/Experience
Knowledge and skills at a level normally acquired through the completion of a Bachelor’s degree or related field; Associates Degree plus significant experience considered
1-2 years’ technical experience in a corporate or medical setting required; 5+ years’ experience desired
Licenses/Credentials/Certifications
Certifications in related system administration or technical specialties highly desired
Skills/Specialized Knowledge/Abilities
Proven expertise with in anticipating needs and recommending proactive, preventive IT solutions
Experience working within a lab or similar setting overseeing multiple physical locations
Experienced in providing user phone support and over Microsoft Teams/Remote Control software
Ability to coach users of all types remotely, with patience and calm demeanor
Ability to create simple to complex documentation and instructions for end users
Expert knowledge of operating systems, including Microsoft server/user. Current operating systems include: Server 2016/2019 Standard, Windows 10 Professional
Basic knowledge of networking, including firewall configuration and VPN setup. Familiarity with Sonicwall based firewalls is highly desired
Basic knowledge of Voice of IP (VoIP) phone systems required
Advanced knowledge of CentOS/RHEL Linux based operating systems required
Advanced knowledge of Office 365 applications is required - must be able to coach/teach end users of features of Office applications
Basic knowledge of CAD/CAE, Industrial Design and Graphic Design applications is desired – applications include but are not limited to: Autodesk Surface Studio, SolidWorks, Adobe Creative Suites, Adobe Acrobat. Related licensing and administering licenses desired
Knowledge of Dell servers, workstations, and mobile computers highly desired
Knowledge of Macintosh laptops and mobile devices and how they connect into a Microsoft based network desired
Knowledge of access systems including RFID desired
Basic knowledge of ticketing systems and knowledge base desired.
Consistent proven ability to troubleshoot accurately and efficiently
Advanced ability to prioritize and complete tasks in order to deliver desired outcomes within allotted time frames
Ability to work independently, stay focused and committed to task
Demonstrated ability to write and prepare documents/reports/correspondence in a concise, logical, grammatically appropriate format
Excellent oral communication skills that demonstrate a professional demeanor
WORKING CONDITIONS
Tools and Equipment Used
Personal computer, copier, scanner, phone, and other typical office equipment
Travel
light – up to 10% of the time, or as need arises – usually within city
Physical & Mental Demands
Frequently required to sit at a desk/workstation for long period of time
Ability to work at a computer terminal for extended periods of time
Digital dexterity and hand/eye coordination in operation of office equipment and manipulation of small computer and phone equipment and wiring
Heavy lifting and carrying of IT and phone equipment
Requires ability to kneel on floor, crawl under desks, climb ladders to remove ceiling tiles for wiring, and related physical demands
Ability to speak to and hear employees/clients via phone or in person
Body motor skills sufficient to enable incumbent to move around the office environment
Ability to analyze problems and conceive appropriate alternative solutions
Ability to read, analyze, and interpret building schematics as well as equipment
