The Wellbeing Engagement Consultant is responsible for developing, implementing, and evaluating comprehensive evidence-based wellbeing strategies tailored to the needs and goals of our employer groups. In working with diverse employee populations, this role identifies the right wellness program mix and the program setting to educate, engage, and activate employees to achieve health improvement goals. In partnership with the Sales team, the Engagement Consultant recommends the appropriate delivery and coordination of wellness programs, customer education initiatives, and monitors effectiveness of the programs. A core objective of this position is to facilitate wellness initiatives that educate and influence employees at the worksite to lead healthy lifestyles. This role strives to enhance employee consumerism and achieve customer-centric utilization goals.
This position is responsible for supporting client wellness objectives and managing the communication and execution of these initiatives to ensure successful implementation and desired results.
Essential Accountabilities:
Level I
Assists organizations in designing wellness programs that promote healthy behaviors. Develops and implements wellness initiatives that educate and encourage members to achieve personal health goals.
Consults with clients to convey the importance of the right framework for an effective wellness program, i.e., leadership support, a wellness committee, appropriate incentive structure, and supports organizational policies related to wellness. Assesses client's employee health challenges and objectives to help design a strategic multi-year wellness program that is customized to their workforce, goals, and budget. The assessment will use multiple data sources including, organizational assessment data, claims and utilization data, employee survey data, and other data as appropriate.
Researches and responds to health information and wellness plan inquiries; proactively communicates all changes, problems, and issues that may occur. Collaborates with departments such as sales, product, outside vendors, accounts payable, marketing, purchasing, finance, customer care, information consulting, and our employer groups and members.
Analyzes the effectiveness and utilization of wellness programs and recommends changes to improve outcomes and client satisfaction.
Coordinates with sales partners, brokers and employer groups to identify opportunities for product buy ups for existing accounts, and strategies to maximize membership.
Manages assigned book of business; including client wellbeing fund that is provided by the organization (when applicable). This may include creating and submitting of purchase requisitions and arranging reimbursement to client and payments to vendors for qualified expenses as needed.
Develops and delivers presentations to clients or brokers and responds to questions about the organization's health and wellness offerings and recommendations. May participate in finalist presentations to provide insight on the organization's health and wellness capabilities.
Responsible for presenting (onsite and virtually) the client's employee benefits for all new and renewing groups as needed. Coordinates and delivers client and customer education sessions and benefit education meetings.
Collaborates with peers to develop innovative and creative resources to support employer and broker evolving needs and strategies.
Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.
Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
Regular and reliable attendance is expected and required.
Performs other functions as assigned by management.
Level II (in addition to Level I Accountabilities)
Independently manages and prioritizes a more complex and larger volume of work with groups, brokers and internal stakeholders.
Acts as an established subject matter expert on wellness programs and initiatives.
Capitalizes on program assessment results, feedback and findings to enhance impact, efficiency and return on investment for future wellbeing programs.
Continuously researches best practices in the wellbeing space and brings new and innovative ideas forward.
Level III (in addition to Level II Accountabilities)
Onboards and mentors new hire staff within the Wellbeing Engagement team.
Leads strategic projects and initiatives that include multiple divisions and significant visibility across the organization. Relies on significant experience and judgment to plan and interact with key stakeholders; a wide degree of creativity and latitude is expected.
Monitors the industry and corporate changes and anticipates how they may affect the wellbeing realm and strategizes to ensure our programs are relevant.
Partners with Wellbeing Engagement Data & Resource Strategist to identify gaps in resources, processes, and reporting and works to fill the identified need with innovative and impactful solutions.
May represent the Wellbeing Engagement team in Health Plan committee meetings.
Backfills commitments of other Wellbeing Engagement Consultants upon request.
Minimum Qualifications:
NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities.
Level I
Three or more years' experience with population health management and/or development of health and wellness programs. Bachelor's Degree in health education, health promotion and/or other health and wellness related field preferred. A combination of education and experience will be considered.
Two or more years' experience in client facing, corporate health promotion program design and implementation preferred.
Must reside within commutable distance of one of the following geographies (role will ideally be based out of the respective local office):
Buffalo
Rochester
Syracuse
Utica
Effective account management.
Proven ability to develop and maintain strong credibility and effective working relationships with internal and external constituencies. Proven ability to function in a heavily matrixed environment.
Creative problem solving and analytical skills; attention to detail and proven ability to manage multiple competing priorities.
Ability to foster collaboration, value other perspectives and gain support and buy-in for organizational proposals.
Proven ability to present in a group setting - both in-person and virtually - with technology platforms (Microsoft Teams, Zoom, Cisco Web Ex, WebEx Meeting applications).
Excellent oral and written communication and presentation skills. Ability to effectively facilitate meetings. Skillful in assessing an audience and delivering/presenting complex information in an easy-to-understand format.
Working knowledge of Excel, Word and PowerPoint and Microsoft Teams.
Level II (in addition to Level I Qualifications)
Five or more years' experience with population health management and/or development of health and wellness programs. Professional certification for workplace wellness health through credentialed organization
Proficiency with Excel, Word and PowerPoint and Microsoft Teams.
Level III (in addition to Level II Qualifications)
Seven or more years' experience with population health management and/or development of health and wellness programs.
In-depth knowledge of health care wellbeing products and programs and serves as subject matter expert to effectively communicate and engage employers and members.
Ability to effectively facilitate client wellbeing forums, assessing industry specific employer audiences and delivering/presenting pertinent workplace wellbeing topics/trends within.
Achieve "Faculty Level" status based upon ongoing professional trainings completed through credentialed workplace wellness organization.
Physical Requirements:
Ability to work prolonged periods sitting and/or standing at a workstation and working on a computer.
Ability to travel across the Health Plan service region for meetings and/or trainings as needed (approximately 30-35%, markets may vary).
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One Mission. One Vision. One I.D.E.A. One you.
Together we can create a better I.D.E.A. for our communities.
At the Lifetime Healthcare Companies, we're on a mission to make our communities healthier, and we can't do it without you. We know diversity helps fuel our mission and that's why we approach our work from an I.D.E.A. mindset (Inclusion, Diversity, Equity, and Access). By activating our employees' experiences, skills, and perspectives, we take action toward greater health equity.
We aspire to reflect the communities we live in and serve, and strongly encourage people of color, LGBTQ+ people, people with disabilities, veterans, and other underrepresented groups to apply.
OUR COMPANY CULTURE:
Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation and having fun! We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and by offering competitive compensation and benefits.
In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.
Equal Opportunity Employer
Compensation Range(s):
Level I: Grade 205: Minimum $58,500 - Maximum $81,702
Level II: Grade 206: Minimum $58,500 - Maximum $93,267
The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.
Please note: There may be opportunity for remote work within all jobs posted by the Excellus Talent Acquisition team. This decision is made on a case-by-case basis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
