Wintrust Mortgage was founded in 1981 to help customers achieve the American dream of homeownership and has since successfully navigated the ever-changing real estate market. As a full-service, federally chartered lender with offices located across the country, we’re dedicated to providing customers with a wide range of mortgage products and have the capability to lend in all 50 states. To complement the basic conventional, FHA, and VA loan programs, we are uniquely positioned to meet the needs of the continually evolving market. Wintrust Mortgage is part of Wintrust, a financial services company with more than $50 billion in assets.

Key Accountabilities and What You’ll Do:

• Oversee Mortgage Servicing functions including collection activities, default management, bankruptcy, foreclosure, pre-foreclosure matters, and customer service to ensure compliance with all required timelines.




• Monitors the application of operational risk policies, technology and tools, and governance processes of the third party sub servicer to minimize losses from failed vendor processes, inadequate controls, and emerging risks.  This includes review of sub servicer’s Issues Management (KPI/KRI/Corrective Action Plans for all servicing areas including Customer Service, Escrow, Investor Accounting, Continuity of Contact – Collections, Loss Mitigation, Foreclosure, Bankruptcy and Claims).  Provide reporting in the form of management dashboards. Monitors goals, objectives and KPIs to ensure successful operational performance combined with risk and relationship oversight of Sub Servicer to ensure compliance with investor, insurer, guarantor and agency guidelines.




• Handles matters related to legal investigations, subpoena responses, and settlement negotiations as needed.  This includes potential title claims as well as foreclosure and bankruptcy matters.




• Serves as point person for communication with internal business partners such as Quality Control, Compliance, Internal Audits and Risk Management. Ensures compliance with regulatory, investor, insurer and guarantor guidelines through ongoing monitoring of investor changes and internal monitoring reporting.




• Supervises department staff, establishes and monitors performance measurements, defines training goals, and provides professional mentoring to foster best practices, improve productivity, and promote innovation in the workplace.

Why join us?

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 10 years) and Employee Recommended award by the Globe & Mail (past 6 years)




• Competitive pay and discretionary or incentive bonus eligible




• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few




• Family-friendly work hours




• With 175+ community bank locations, we offer opportunities to grow and develop in your career




• Promote from within culture

Why join this team?

• We have a culture that encourages an entrepreneurial spirit




• We offer multiple opportunities for development and upward mobility

Qualifications:

• Bachelor's degree or equivalent preferred.




• 10+ years of related experience preferred.




• Mortgage Sub-servicer Oversight/Vendor Oversight experience required.




• In-depth knowledge of bankruptcy, foreclosure, loss mitigation and collections required.




• Outstanding communication and influencing skills through all levels of the organization and with external partners and vendors.




• Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships,




• In depth knowledge of Mortgage Servicing Operational processes and technology platforms supporting the Operations.




• Ability to effectively communicate complex topics to a broad audience.




• Detailed oriented with analytical skills, as the role requires a large amount of data manipulation and presentation.




• Ability to interact professionally with diverse groups, executives, managers, and subject matter experts.

Benefits:

​Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance

#LI-HYBRID

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicago’s Bank® and Wisconsin's Bank®, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.