The Academic Computing Specialist (ACS) works closely with faculty, staff, and students to ensure the classrooms and computers labs (public and departmental) provide an excellent instructional environment. Works to support the software and hardware needs for academic computing across the university. The Academic Computing Specialist also works closely with other groups in Information Services (Help Desk, Media Support, Networking, Systems and Operations) to support and maintain academic computing environments.
RESPONSIBILITIES:
Provide technical support and assistance to faculty, staff, and students with regards to software applications in academic environments to include: Installation and configuration of general and departmental specific software, diagnose and resolve issues related to software and/or hardware
Build, deploy, and maintain computer software and computer images for Windows and Mac operating systems
Maintain comprehensive and accurate statistics for hardware inventory, software allocation and usage, lab and classroom usage
Track and coordinate assigned asset replacement cycles
Supervise and train student assistants
Work directly with vendors for technical support of software and hardware
Collaborate with other information services departments to create and provide secure and functional academic computing environments
QUALIFICATIONS:
Excellent skills in all phases of desktop management
Expert knowledge of Windows and Mac operating systems, certifications preferred
Expert knowledge of image management and deployment tools, Microsoft Endpoint Manager and JAMF preferred
Ability to produce and edit scripts
Ability to work both independently and within groups
Ability to read, comprehend, produce, and maintain technical documentation
Excellent listening, interpersonal, written and oral communication skills
EDUCATION & EXPERIENCE:
Bachelor's degree or equivalent in education and experience
Experience in supporting a multi-user computer environment
WORK HOURS:
Full-time, non-exempt position
Monday - Friday, 8:30 a.m. - 5:00 p.m.; 7.75 hrs./day; 38.75 hrs./week; nights and weekends as needed
SALARY STRUCTURE:
Pay Grade 6 (Hiring Range $22.17 to $29.38 per hour)
ABOUT UR:
At the University of Richmond, we're creative, inclusive, and determined. We're Spiders, and our mission is to create positive change in the UR community and beyond. Located minutes from downtown Richmond, Virginia, the University of Richmond (www.richmond.edu) blends the intimacy of a small college with exceptional academic, research, and cultural opportunities usually found only at large institutions. There's only one place like Richmond.
UR is committed to developing a diverse faculty, staff and student body, and to modeling an inclusive campus community which values the expression of differences in ways that promote excellence in teaching, learning, personal development and institutional success. In keeping with this commitment, our academic community welcomes candidates from diverse backgrounds and candidates who support diversity. EOE
