Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Apply now for the position of a Zone Operations Manager, and you will manage performance of front-line employees in call handling, dispatching reactive service requests and scheduling planned service events
Your role:
You will lead a highly engaged team of Customer Service Coordinators responsible for the deployment of field resources to support customer planned and reactive service activities as well the processing of direct sales requests, issuance of service keys and loaner tools as well as ordering of repair parts.
You will collaborate with peers, specifically Region Service Managers to ensure the efficient deployment of CSEs to support an outstanding customer experience.
You will monitor established performance indicators and address performance gaps by further developing direct reports with a focus on ownership and accountability.
You will create and present reports on service performance and outcomes to senior management.
You will evaluate direct report performance and identify areas of development with a regular feedback cadence.
You will support implementation of projects and new technologies to support efficiencies while further enhancing the overall customer experience.
Your expertise:
Minimum of 5 years professional Customer Facing experience.
BS/BA Degree. (However Commensurate experience may be substituted for education)
Minimum 3 years direct management experience Managing a Team, healthcare experience preferred
Excellent communication skills - verbal, written and presentation.
Ability to drive people, process, and technology initiatives to efficiently support a world-class customer experience.
LEAN/6 Sigma methodology preferred
Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://jobs.siemens-healthineers.com/careers
As an equal opportunity employer, we welcome applications from individuals with disabilities.
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Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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