Job Summary:Responsible for quality control for all custodial/janitor work according to the Statement of Work and Quality Control Plan. Position requires strong interpersonal skills and compassion and respect for persons with disabilities.Essential Functions:
Comply with all Agency policies and procedures and follow contract specifications
Keep up with contract changes, modifications, and provisions
Provide and maintain a quality control program directly related to Chimes District of Columbia required training programs and approved by the site contracting office, Chimes District of Columbia management, and building management
Assure that the performance objectives and standards identified in the specifications are met through the Quality Control Program
Oversee and coordinate the quality control functions of this contract
Perform all Quality Control duties daily
Inspect all cleaning work performed to ensure proper cleaning and quality control
Make daily routine inspections and submit reports to the Project Manager
Give feedback on inspections to managers, supervisors, and crew leaders
Review and respond to inspection/deduction reports
Maintain a file of inspection reports and other required records
Provide inspection reports to the Chief Operating Officer or designee as requested
Reduce and control the number of cleaning complaints
Maintain effective communication by responding promptly to contracting office staff, building management, customers, and Chimes DC staff and management
Utilize inspections to ensure a continuous improvement process
Strive to improve customer satisfaction
Prepare and submit all required paperwork on time
Use the computer to download information; access the internet; print reports; and establish and follow the electronic inspection schedule
Use JAMS to coordinate, create, and print inspection reports
Inspect worksite with COTR weekly or as required by contract
Provide regular training to staff about quality control issues
Attend work regularly according to assigned work schedule
Comply with dress code and personal hygiene standards
Pass and comply with all building and security requirements and procedures
Ensure staff compliance with all building and security requirements
Wear ID badge(s) at all times while performing work under this Contract
Attend and participate in in-service training, staff meetings, and other activities to facilitate professional development and applies changes needed
Work cooperatively with others in a manner which is positive, enthusiastic, respectful and courteous
Pass and comply with CPR/First Aid training and OSHA training
Drive company van as necessary in performance of job duties, if van provided by company
Secondary Functions:
Conduct training in proper cleaning procedures for custodial staff
Conduct safety training, chemical training, and security training
Conduct training on Chimes Rules of the Workplace
Assist supervisors with new hire training and orientation
Establish job task schedule
Assumes other duties, responsibilities, and special projects as needed
*Duties, responsibilities, and tasks may change at any time with or without noticePhysical Abilities Needed to Meet Work Demands:
Ability to stand or walk for long periods of time
Ability to go up and down stairs
Ability to reach above the head, bend, kneel, stoop, and crawl
Ability to lift, carry, and push up to 50 lbs. as needed
Ability to work in dusty spaces or adverse weather conditions
Ability to see details on the floor, above the head, or on surfaces
Job Competencies Needed for Success on the Job:
Ability to work independently and collaboratively with others
Ability to maintain confidentiality
Ability to work in a constant state of alertness and with safety always in mind
Ability to communicate effectively with employees and government staff
Ability to supervise and develop others
Ability to make decisions and solve problems
Ability to plan, implement, organize, and prioritize
Ability to be flexible and dedicated to quality and customer service
Ability to manage multiple tasks effectively
Ability to react immediately to emergency situations
Ability to analyze data and recommend corrective action
Ability to read, write, and speak (communicate and relate information) English
Ability to use technology for completion of specified job duties
Ability to manipulate numbers
Ability to maintain and submit reports, logs, and other paperwork in a timely manner
Ability to understand and apply technical written material
Ability to understand and comply with safety procedures and environmental requirements
Ability to operate machinery without posing a safety hazard to self or others
Ability to use and care for equipment and cleaning supplies properly
Ability to complete tasks in a timely manner with numerous interruptions
Ability to attend work regularly and remain on site for scheduled shift
Ability to work a flexible schedule as required
Ability to attend and participate in training and work related meetings
Ability to demonstrate integrity and ethical standards in job performance
Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner
Ability to provide guidance, direction, and technical support
Ability to comply with all building, security, and company policies and procedures
Other requirements:
Valid driver's license from state of residence and ability to drive
License must have been valid for at least 3 years
If driving a 15 passenger van, must be at least 25 years old
Acceptable driving record as determined by Agency's insurance carrier and by Chimes DC policies and procedures
Abiltiy to acquire and maintain Secuity Clearance
Essential Personnel: This position is designated as essential. This means that when the facility is facedwith an institutional emergency, employees in this position may be required to remain at theirwork location or to report to work to protect, recover, and continue operations at the facility.Education:
High School diploma or Plus experience
Valid CPR/FA certification preferred
Knowledge of green cleaning principles and CIMS certification requirements
Knowledge of regulatory standards, hospital standards, and facility management
Knowledge about regulations for SDS, Fire and Safety, Hazard Communications and Bloodborne Pathogens
Experience:
Minimum two (2) years' experience within the past five (5) years in performing quality control inspections or managing a quality control program for similar services
Demonstrated ability and knowledge of building service management as well as relevant equipment and chemicals and their applications
Notes:
At the discretion of the Personnel Officer, additional related experience and/or education may be substituted in lieu of the requirements specified above under Education and Experience
