Job Summary:Responsible for assisting in quality control and providing training and assistance for custodial work according to the provisions of the contract. Position requires strong interpersonal skills and compassion and respect for persons with disabilities.Essential Functions:
Complies with all Agency policies and procedures and follows contract specifications
Keeps up with contract changes, modifications, and provisions
Monitors customer and Agency compliance with applicable contract specifications
Follows prescribed inspection procedures
Makes daily routine inspections
Inspects all cleaning work performed to ensure high quality and adherence to contract
Prepares inspection and observation reports and submits daily
Maintains a file of inspection reports and other required reports on an electronic tracking system
Utilizes inspections to ensure a continuous improvement process and high quality work
Strives to improve customer satisfaction and reduce cleaning complaints
Responds promptly to contracting office staff, building management, and customers
Walks worksite with COTR weekly or as required by contract
Attends meetings and training programs and applies required changes
Attends work regularly according to assigned work schedule
Complies with dress code and personal hygiene standards
Passes and complies with all building and security requirements and procedures
Wears ID badge(s) at all times while performing work under this Contract
Attends and participates in in-service training, staff meetings, and other activities to facilitate professional development
Works cooperatively with others in a manner which is positive, enthusiastic, respectful and courteous
Secondary Functions:
Performs other duties, tasks, and special projects as required
*Duties, responsibilities, and tasks may change at any time with or without noticePhysical Abilities Needed to Meet Work Demands:
Ability to stand or walk for long periods of time
Ability to go up and down stairs
Ability to reach above the head, bend, kneel, and, stoop
Ability to lift, carry, and push up to 50 lbs. as needed
Ability to work in dusty spaces or adverse weather conditions
Ability to see details on the floor, above the head, or on surfaces
Job Competencies Needed for Success on the Job:
Ability to work independently and collaboratively with others
Ability to be flexible and dedicated to quality and customer service
Ability to work in a constant state of alertness and with safety always in mind
Ability to supervise and develop others
Ability to make decisions and solve problems
Ability to plan, implement, organize, and prioritize
Ability to manage multiple tasks effectively
Ability to react immediately to emergency situations
Ability to analyze data and recommend corrective action
Ability to read, understand, and apply complex contract provisions and technical material
Ability to maintain and submit reports, logs, and other paperwork in a timely manner
Ability to understand and comply with safety procedures and environmental requirements
Ability to report problems and supply and equipment needs to proper authority
Ability to use technology for completion of specified job duties
Ability to manipulate numbers
Ability to act with integrity and ethical standards in job performance
Ability to operate machinery without posing a safety hazard to self or others
Ability to use and care for equipment and cleaning supplies properly
Ability to complete tasks in a timely manner with numerous interruptions
Ability to work a flexible schedule
Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner
Ability to provide guidance, direction, and technical support
Other requirements:
Valid driver's license from state of residence and ability to drive, if applicable for site
License must have been valid for at least 3 years
Acceptable driving record as determined by Agency's insurance carrier and by Chimes DC policies and procedures
If driving 15 passenger van, must be at least 25 years old
Ability to acquire and maintain Security Clearance
Essential Personnel: This position is designated as essential. This means that when the facility is faced with an institutional emergency, employees in this position may be required to remain at their work location or to report to work to protect, recover, and continue operations at the facility.Education:
High School diploma or equivalent
Valid CPR/FA certification preferred
Knowledge of green cleaning principles and CIMS certification requirements
Knowledge of quality standards
Knowledge of regulatory standards, hospital standards, and facility management
Knowledge about regulations for SDS, Fire and Safety, Hazard Communications and Bloodborne Pathogens
Experience:
Minimum of 2 years' experience in past 5 years performing quality control inspections
Experience with electronic tracking systems such as JAMS
Notes:
At the discretion of the Personnel Officer, additional related experience and/or education may be substituted in lieu of the requirements specified above under Education and Experience
