The Captain is responsible for assisting the Managers in overseeing all aspects of Dinner service. Provides Guests with the finest service in the restaurant while creating a warm and friendly environment
Job Description
Key Job Functions
Follow service guidelines according to the Brand standards in the Service Manual
Responsible for knowledge of all Food and Beverage menus
Presents menu, answers questions, and makes suggestions regarding food and service
Makes recommendations of food and beverage items according to guest preferences
Writes order on check or memorizes it
Relays order to kitchen and serves courses from kitchen and service bars
Observes diners to respond to any additional requests and to determine when meal has been completed
Follows proper check out procedures and proper cash handling procedures as outlines in the training material
Must keep service area and tools clean and organized
Responsible for returning all items to their zoned location
Attends all ongoing training sessions
Assist in training and mentoring new staff
Must follow all prescribed systems of organization and cleanliness
Must complete all before, during and after shift paperwork
Responsible for following all opening and closing checklists and sidework
Must follow all daily and weekly cleaning schedules
Promote and support the vision and mission of Restaurant R'evolution: "To Cherish the Guest in Every Way"
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model:
Greet or welcome everyone, warmly with a smile
Use eye and ear contact and guest's name
Establish/anticipate needs
Solve and own all requests/complaints
Thank everyone
Additional Job Information/Anticipated
Pay Range
Qualifications and Skills
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
Customer Service - Responds to requests for service and assistance
Interpersonal Skills - Keeps emotions under control; Remains open to others' ideas and tries new things
Oral Communication - Listens and gets clarification
Written Communication - Able to read and interpret written information
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly
Adaptability - Adapts to changes in the work environment
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Asks for and offers help when needed
Ability to self-cashier using the MICROS POS system
High School diploma or general education degree (GED); or at least one year related experience and/or training relevant to the position. Multilingual skills is a plus and knowledge of wines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear. The employee is occasionally required to use hands, reach, stoop, kneel, crouch and crawl. The employee must occasionally lift and/or move up to 50 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions, extreme cold and extreme heat. The noise level in the work environment is usually moderate.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
