Job Description:
Title: Consumer Loan Processor (TEMPORARY)
Reports to: Consumer Loan Processing Supervisor
Supervises: None
Status: Non-Exempt
Objective
The Consumer Loan Processor is responsible for providing the diligence required to complete the process for consumer loans.
Duties and Responsibilities
Ensures accuracy for all consumer loans by auditing file, preparing loan checklists, ensuring system set-up is accurate, verifying all required information is collected for specific loan type, and meeting stipulations by reviewing attached documentation
Prepares loan documents for closing via electronic system for e-sign documents, office documents and mailed documents
Ensures identity authentication is properly requested and completed for e-sign documents
Processes and disburses consumer loans by verifying signatures and required documents are complete and correct, archiving signed documents, mailing loan proceeds checks and member communication, process balance credit card limit increases and balance transfers, and disburses loan to core system
Opens membership accounts and adheres to membership requirements based on the Credit Union's policies and procedures
Assists with research and resolution of any consumer loan related issues
Communicates with KEMBA associates, members, and dealerships as needed in day-to-day operations of the department
Provides exceptional member care by having good time management skills and accurate execution of job duties
Strives to meet all goals established for this position
Performs all duties in a manner that is fully compliant with industry applicable regulations as well as KEMBA policy and procedures
Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures
On a self-direct basis, continues to improve individual level of competency through training and certification on established educational programs.
Relates to other people beyond giving and receiving instructions:
Gets along with coworkers or peers without exhibiting behavioral extremes
Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
Responds appropriately to criticism from a supervisor
Performs other duties as required by management
Required Qualifications
High school diploma or equivalent education and experience
1 Year related experience in a financial institution
Knowledge of title work and lien filings
Strong organizational skills and attention to detail
Values a high degree of accuracy and speed
Professional demeanor
Effective verbal and written communication skills
Adapts to quick changes in pace or workload
Ability to work well independently, or as part of a team
Assertive problem-solving skills
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of the job, the employee is regularly required to sit; use hands to manipulate, handle, feel, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
