So, what's the role all about?

This is a rare opportunity to work with an innovative product launching in an area new to cloud services. The primary focus is deploying, maintaining and supporting state of the art cloud-deployed solutions for digital evidence management for Public Safety customers worldwide.

Assisting product teams to successfully introduce new products/versions. Champion supportability and preventative action on behalf of our customers.

How will you make an impact?

• Provisioning, deploying, monitoring, patching and upgrading enterprise cloud software. Working closely with the development team to ensure the successful deployment of software packages.
• Support of production systems and replication of customer issues on test systems to diagnose and repair without jeopardizing customer data or operations.
• Defining and implementing regular maintenance and health monitoring procedures.
• Work effectively with staff in all areas of the business, escalating when appropriate to management and/or R&D. Take into account technical and commercial relationships with end-users, partners and service providers.
• Gradually take over the responsibility of SecOps Team Lead
• Participate in a 24-7 Out of Hours call out rotation.
• Cost Management of solution and services.

• Experience in supporting web-based software provided as a service
• Experience with scripting in Linqpad, Powershell or similar
• Experience administering databases (Microsoft SQL) and basic querying
• Knowledge of Windows server and client technology
• Knowledge of network principles (IP addressing, firewall rules, network security groups etc)
• Efficient, effective and respectful communication skills both with customers and within internal departments. Including;


• Excellent written and spoken English
• Good listener, able to identify and validate assumptions
• Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it
• Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment
• Multi-tasking and time-management to prioritize and switch between varied tasks
• Focused and calm under pressure
• Careful record keeping
• Able to use initiative and to work effectively both independently and as part of a team
• Be able to obtain security clearances (CJIS)

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 4029Reporting into: Team Lead, Professional Services Engineer
Role Type: Individual Contributor