Ultimate Staffing is recruiting for an IT Support Specialist in the Brighton, MA area! This is an on-site, temp-to-hire opportunity with great growth potential! Qualified candidates will have knowledge in networking and desktop support! Pay range $28-$32/hr DOE! Apply today!



YOUR RESPONSIBILITIES

• Diagnose and resolve Level 1 and 2 technical issues originated from end users by use of ticketing system and remote management.


• Prioritize escalation procedures for advanced or intricate help requests after initial troubleshooting, engaging the Support Supervisor as warranted.


• Utilize diagnostic utilities for effective troubleshooting.


• Conduct configuration, maintenance, upgrades, and troubleshooting for workstations, laptops, mobile devices, and printers.


• Administer support for Microsoft Outlook 2016 within an Office365 cloud-based architecture.


• Assist in the development and deployment of employee IT training initiatives.


• Develop and maintain comprehensive documentation concerning support services.


• Install, configure, and document various software packages upon end-user request, contingent upon proper approvals.


• Act as a liaison between end-user and EHR Analyst for software/hardware related issues.


• Uphold workstation security through routine patch management, antivirus updates, and performance tuning.


• Facilitate onboarding processes for new employees, including account creation and hardware/software provisioning.


• Assist in the training and orientation of new staff in the use of hardware and software.


• Provide proficient support for network equipment, including Meraki, Cisco, and Ubiquiti.


• Support end users with audio/video conferencing capabilities for meetings and presentations.


• Engage with external vendors for hardware repair and maintenance tasks.


• Perform hands-on fixes at the end-user level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.


• Perform remote support for computing equipment and peripherals, including wireless and mobile devices.


• Participate in vulnerability management initiatives and troubleshooting. Test fixes to ensure problem has been adequately resolved.


• Perform post-resolution follow-ups with end users as required.


• Manage VPN client connections including setup, troubleshooting, and diagnosis.


• All other duties as assigned by the Support Supervisor.

• Minimum 5 years experience of: operating system support including Microsoft Windows 10 and Microsoft Server 2008 - 2019; and equipment support (projectors, LANs, personal/network printers).


• Minimum 4 years service experience with Microsoft Active Directory and related technologies including TCP/IP, DNS, DHCP, GPO.


• Minimum 2 years experience of: industry helpdesk software; application support with MS Office 2016 and later, Adobe products, SharePoint, Meraki; handheld device support including Apple, and other smartphones, plus tablet devices.


• Generalist knowledge in various IT areas, such as networking, and desktop support.


• Working knowledge of a range of diagnostic utilities (Dameware and others).


• Experience working in secure environments and supporting remote security tools.


• Excellent ability in written and oral communication and documentations skills.


• Experience working in a team-oriented, collaborative environment, with solid follow up skills.


• Technical knowledge of network and PC hardware, including Dell and HP.


• Hands-on hardware troubleshooting experience.


• Working technical knowledge of current network protocols, operating systems, and standards, including wireless networking protocols.


• Working knowledge of phone systems,