Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.
FLSA Status
Exempt
Job Role Summary
The Intensive Care Manager, RN serves as a coordinator of care, collaborating in tandem with other members of the Care Integration Team, physicians, nursing, interdisciplinary team, and patients/families to provide seamless and efficient services for those within their assignment. This position functions as a Care Manager, providing assessments, demonstrating problem solving and critical thinking skills, and practicing effective decision making.
Essential Functions and Responsibilities
Proactively contributes to Eskenazi's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County; models Eskenazi values of Professionalism, Respect, Innovation, Development and Excellence
Serves as a coordinator of care, collaborating with other members of the Care Integration Team, physicians, nursing, interdisciplinary team, and patients/families to provide seamless and efficient services for those within their assignment
Provides face to face, home, or telephone visits to address patient's needs and performs follow up calls to assigned patient population
Monitors disease control and psycho-social indicators; works with the patient's primary care team to ensure medications and lifestyle treatment goals are being reached
Collaborate with patient/family, sets realistic step-by-step goals to reduce specific chronic disease and psycho-social indicators
Serves as an integral part of the care team to mitigate long-term medical and financial risks from poorly controlled chronic diseases
Independently functions as a Care Manager, providing assessments, demonstrating problem solving and critical thinking skills, and practicing effective decision making
Demonstrates knowledge of pathophysiology, pharmacology and disease processes for the assigned population, and age-appropriate care
Case Management:
Communicates with physicians, interdisciplinary team, nursing and patients/families to ensure timely patient progression through the episode or plan of care
Resolves problems impeding diagnostic or treatment progress
Strategize to ensure proper utilization of resources within the targeted population
Interviews patients; collects and assesses specific information in an attempt to identify individual needs and develop a comprehensive plan of care that addresses medical, social and financial needs
Collaborates with the Director of Ambulatory Integrated Care and Director of Inpatient Integrated Care, as well as the Physician Advisor to identify cases that require special intervention
Actively participates in creating an action-oriented and time specific plan of care
Ensures adherence to clinical pathways/protocols and the appropriate use of clinical tools through collaboration with physicians, interdisciplinary team, nursing, , community health workers, Integrated Care Coordinators and Transition of Care staff
Reassesses and monitor patients for change in condition warranting initiation of a clinical pathway and alteration in plan of care
Documents processes and care plan information in medical record appropriately
Monitors the plan of care for assigned patients and collaborates with other members of the Care Integration team for planning
Educates physicians, interdisciplinary team, and nursing, regarding payer sources and the role this plays in transition planning
Communicates with on-site private payer/managed care case managers
Evaluates active funding for each patient and communicates with Financial Counseling to facilitate the initiation of appropriate funding applications
Addresses financial barriers to healthcare/medical compliance with the patients and families when indicated
Community Outreach & Patient Engagement:
Provides education to patients /families that are adapted to their unique needs, lifestyle, and socio-economic situations
Educates and informs patients of community resources that are located within their neighborhood community
Advocates for vulnerable patients and participates in assessing their needs for health care services and community programs
Job Requirements
Current Indiana licensure as a Registered Nurse required
Three years of clinical nursing experience required
Knowledge, Skills & Abilities
Demonstrates knowledge of the case management, patient education and care coordination process
Demonstrates effective communication skills, knowledge of disease processes, and normal growth and development for all age groups, in order to ascertain an accurate understanding of the patient's symptomology
Competency in the following areas required:
interpersonal, written/verbal communication and negotiation skills
diplomacy, flexibility and professionalism
cohesive networking with the interdisciplinary team
Accredited by The Joint Commission and named one of the nation's 150 best places to work by Becker's Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America's best midsize employers' Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care - Center of Excellence in Women's Health, just to name a few.
