What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Summary:

As a Field Applications Scientist on our AMR (Americas) Service & Support Commercial team you'll be responsible for enabling customer success within your territory while contributing to the district's success. You'll be a part of an award-winning customer support team that leads the industry in customer satisfaction. It will be your mission to work closely with customers to establish and maintain relationships, provide technical training, identify and address barriers to adoption and pull through, troubleshoot, and address technical challenges. This position serves as a scientific consultant during pre- and post-sales activities and will collaborate with broader commercial team to maximize sales growth and customer satisfaction.

This role requires troubleshooting, communication, time management, strategic prioritization, situational awareness, poise under pressure, and collaboration. You will be expected to build and maintain strong relationships across the commercial organization and company.

Key Responsibilities:

• Coordinate new installations, including review of facility requirements and inspections, and instrument validation.


• Implement Illumina solutions by assisting with customer lab and experimental design, workflow best practices, and data storage and analysis.


• Conduct on-site customer trainings on cornerstone Illumina microarray, Next-Generation Sequencing, library preparation, bioinformatics, consumables, or related products.


• Address technical challenges related to biochemistry, assay or experimental design, software, instruments, or user's technical skill. Escalate and bring awareness of issues to appropriate internal resources as necessary to maximize customer uptime and minimize customer effort.


• Stays informed of and communicates essential technical product updates, new applications, and market innovations to essential stakeholders.


• Provide customer feedback to Product Management in order to iteratively build better products fitting the needs of our customers.


• Partner with other functional roles to execute on and assist with the development of strategic plans for winning new business and expanding current customer growth and success through consulting, presentations, workshops, demonstrations, and seminars.


• Establishes and maintains customer relationships, understands customer goals, sets appropriate product and performance expectations, and stays attuned to customer needs.


• Participates on departmental and cross functional project teams; work collaboratively to execute project plans.


• Prioritize tasks and responsibilities to achieve departmental key performance metrics.


• Represent the company professionally, ethically, and morally at all times.

Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.

Qualifications Minimum Requirements:

• Master's degree in relevant field and 5+ years of experience; or a PhD; or equivalent work experience, preferred.


• Must be willing to travel up to 70%.


• Strong knowledge of genomics, sequencing applications, and methods that apply to Illumina technology.


• Expertise with general lab best practices and common laboratory techniques.


• Prior field experience training and supporting customers in a highly technical field is preferred.


• Proficient in data analysis software and bioinformatics analysis tools and programs.


• Demonstrated superior problem solving and interpersonal and account management skills in a commercial environment.


• Experience with lab or liquid handling automation helpful.


• Strong written and verbal communication and superior presentation and training skills.


• Ability to operate as an independent contributor and as a cooperative member of a team.


• Commitment to providing outstanding customer service.


• Ability to successfully operate in a fast paced, rapidly changing environment.


• Capacity to maintain composure in stressful situations.

The estimated base salary range for the Field Application Scientist (Great Mid South) role based in the United States of America is: $80,900 - $121,300. Should the level or location of the role change during the hiring process, the applicable base pay range may be updated accordingly. Compensation decisions are dependent on several factors including, but not limited to, an individual's qualifications, location where the role is to be performed, internal equity, and alignment with market data. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off.

At Illumina, we strive to foster a diverse and inclusive workplace by cultivating an environment in which everyone contributes to our mission. Built on a strong foundation, Illumina has always been rooted in openness, collaboration, and seeking alternative views and perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and demonstrate our collective commitment to diversity and inclusion in the communities we live and work. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants.