Position Purpose:

This position is responsible for supporting the day-to-day activities of the Bank's banking operations department.

Primary Responsibilities:

Manage day-to-day correspondent banking services (ACH returns, ACH notices, cash orders) and Fed Account (FED adjustments and returns).
Perform exceptions items processing, handling of all NSF, non-post, stop payments, and daily chargeback processes for deposit accounts (includes mailing notices).
Process daily interest checks for CD Disbursement.
Process debit card, check, and ACH dispute resolutions adhering to Reg E requirements.
Review mobile deposits to ensure compliance with Reg CC check collection rules.
Process incoming and outgoing wires within designated authorities.
Charge off deposit accounts as needed and report to ChexSystems.
Provide support for sales and service team members by answering customer questions, supporting existing customers, etc.
Process garnishments and levies adhering to regulatory requirements.
Process escheated accounts adhering to legal requirements.
Process foreign currency orders and shipments.
Manage reporting and interest remittance for IOLTA program.
Review transaction-based fraud monitoring reporting as needed.
Assist in the preparation of exams and audits during regulatory exams and internal audits.
Provide Wires backup support for Wire Room.
Assist other operations or back-office partners

Authority, Impact, Risk:

Wire Input Authority
FedLine
Understanding of the Silverlake system- including Wires, ACH
Complete and comply with all required training, policies, and procedures of the bank, including Bank Secrecy Act (BSA) and attend all mandatory BSA training as needed for this position.

Key Relationships:

Routine interaction with department heads and staff across Retail Banking, Operations, IT, Compliance, Risk, Audit, and Sales.
Chief Compliance Officer
Branch Supervisors, Universal Bankers
Manager - Deposit Services
Director - Deposit Services

Managerial Accountability:

N/A

Working Conditions:

Ability to work in fast paced environment
Ability to work under tight deadlines
Ability to be self-motivated and well organized
Ability to multitask
Ability to operate information terminal and other standard office equipment
Detail oriented
Strong analytical and data gathering skills
Good communication skills
Limited travel

Time Allocation:

Operational functions.…………………..………..….60%
Review reports and transactions………….…….20%
Other duties as needed………………………........20%

Job Specifications:
Position adheres to confidentiality policy, code of ethics and knowledge of Bank Secrecy Act and best practices and other pertinent Regulatory laws and regulations.
Required:

High School Diploma or equivalent
Minimum 2 years' experience in banking industry
Knowledge of banking laws and regulations
Ability to learn and adapt to regulatory changes and company growth
Detail oriented

Preferred:

Some college
Minimum 2 years' experience in bank operations
Jack Henry experience (SilverLake, Yellow Hammer, Synergy)

Risk Management Requirements:
Understands and adheres to Workplace Policies, Code of Conduct, privacy, and information security guidelines. Understands and adheres to Anti-Money Laundering, Bank Secrecy Act, and Compliance with the USA PATRIOT Act policies and procedures applicable to position, completing any supporting requirements within defined timeframes. Acts within authorized limits and delegated authorities and role applicable policies and procedures. Follows processes and controls to protect shareholder interests. Mitigates risk to the bank and customers by following all applicable security procedures.
Equal Opportunity Employer including Veterans/Disabilities