Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank subsidiaries with over 170 banking locations in the greater Chicago and southern Wisconsin market areas. Additionally, Wintrust operates various non-bank business units including commercial and life insurance premium financing, short-term accounts receivable financing, out-sourced administrative services, mortgage origination and purchase, wealth management services and qualified intermediary services for tax-deferred exchanges.

Wintrust was founded with the idea to be the alternative to the big banks. We are looking for top talent to join Chicago’s Bank®, as a full-time Treasury Management Support Specialist! 

Why join us?

• An award-winning culture!  We are rated a Top Workplace by the Chicago Tribune (past 10 years) and Employee Recommended award by the Globe & Mail (past 6 years)




• Competitive pay and annual discretionary bonus eligible




• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few




• Family-friendly work hours




• With 175+ community bank locations, we offer opportunities to grow and develop in your career




• Promote from within culture

Why join this team?

• Our team is highly visible and our work is integral to the continued growth of Wintrust.




• We are a high performing team that provides opportunities for individual growth.




• We are seeking a critical thinker who’s willing to learn and not afraid of taking on new initiatives.

The TM Support Specialist position is expected to provide ongoing support and maintenance for Wintrust Financial Corp’s Treasury Management clients.  TM Support covers all TM products including but not limited to iBusiness Banking, Business Online Bill Payment, iBusiness Capture, ACH Origination, Wire Origination, Lockbox Services, ACH Positive Pay, and Check Positive Pay.  Courteous and efficient customer support is expected over the phone to internal and external customers, while simultaneously pulling and working TM Maintenance tickets to perform maintenance for the clients.   

What You'll Do:

• Service internal and external Treasury Management customers via telephone and workflow system.




• Process various maintenance requests.




• Resolve product issues.




• Prepare product documentation and implement additional accounts and services for customers.

Qualifications:

• Minimum of 1 to 2 years customer service experience




• Previous banking and Treasury Management experience a plus




• Excellent communication skills (verbal and written)




• Ability to organize and multi-task in fast paced environment, using multiple applications/systems

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From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicago’s Bank® and Wisconsin's Bank®, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.